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duskypanther
Inspiring
November 1, 2018
Answered

Premiere Pro CC 2019 - Track Matte Key Doesn't Work

  • November 1, 2018
  • 1 reply
  • 2637 views

Since upgrading to CC 2019, my effects that use the Track Matte Key effect appear correctly in program monitor, but when I export the video it just doesn't work (in Premiere as well as Media Encoder). First time I've ever encountered something like this where an effect doesn't work after an update. If anyone has an answer please let me know.

This topic has been closed for replies.
Correct answer duskypanther

Thanks Caroline. The issue appears to be resolved with the latest Premiere patch update.

-B

1 reply

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
November 7, 2018

Hey there, duskypanther!

Sorry this has gone unanswered for a few days, but I have a couple of questions that may help us find you a solution.

Could you please post a screenshot of your export settings? And a screenshot of what you see in your program monitor VS. on export? This can help us figure out what's going on. We're on the case!

Thanks,

Caroline

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duskypantherAuthorCorrect answer
Inspiring
November 7, 2018

Thanks Caroline. The issue appears to be resolved with the latest Premiere patch update.

-B

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
November 7, 2018

So glad to hear it!

Caroline

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