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SpaceCherryFilms
SpaceCherryFilms
Inspiring
October 27, 2021
Answered

PREMIERE PRO CC 2022 PLAYBACK HORRIBLE

  • October 27, 2021
  • 24 replies
  • 48990 views

I just upgraded to Premiere Pro CC 2022 (i still have 2020 & 2021 still installed) the playback is terrible, it constantly freezes and when i add a gpu accellerated effect (colorista & Lumetri) the timeline turns red.  It's already set to cuda.  Meanwhile both 2020 & 2021 performs flawlessly.   Im using Red Dragon 6k footage.  Also this is a clean install of Windows 11 pro.  Thanks for any help

 

PC specs:

OS: WINDOWS 11 PRO

AMD RYZEN 3900X

64GB RAM

GTX 1080 TI

1TB SSD - OS

1 TB SSD - Scratch Drive

4TB SSD - Footage storage

    This topic has been closed for replies.
    Correct answer Mesut Or

    Hi Mesut Or,

    Sorry for this problem again. We have improved the speed workflow in the latest beta build.
    Please check out the latest beta build version 22.5.0.27(or higher) from the creative cloud and let us know how it goes there.

    You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)
    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

    I hope it will help.
    Thanks,
    Mayjain


    I just downloaded the latest beta and tested it. Whatever you did seems to work. Thank you for your support. I guess now i can update from version 15.4 to version 22.5  🙂

     

    I just saw that you said 22.5.0.29(or higher) but the version that i downloaded from creative cloud is 22.5.0 build 28 and there is no other update currently. Just for information 

    24 replies

    Show previous replies
    Fergus H
    Community Manager
    Fergus HCommunity Manager
    Community Manager
    October 28, 2021

    If you're having playback issues after upgrading, I would definitely recommend clearing your media cache and checking the system compatibility report for GPU driver issues. While this might seem like generic "did you turn it off and back on again"-type advice, it's really not: performance should have improved in the new version, so if you're seeing poor performance - particularly if it's just terrible - then there's something else going on. Try the steps below and please let us know. 

     

    Media Cache:
    https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/td-p/11017257

     

    System compatibility report:
    https://helpx.adobe.com/premiere-pro/using/system-compatibility-report.html

     

    Other Troubleshooting steps:
    https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.html 

     

    Would you please let us know if that helps? 

     

    Thanks!

    Fergus

      W
      willclegg
      Known Participant
      October 28, 2021

      No compability issues in report, media cache cleared. Playback is still a disaster in v22, works perfectly with same timeline and media in 15.4.1

        Fergus H
        Community Manager
        Fergus HCommunity Manager
        Community Manager
        October 28, 2021

        Will, thanks for the info. I'm just heading out of the office for the evening but I'll check with some colleages and see what they'd suggest. I'm a product manager for collaboration in our apps so this isn't my area of expertise but I'm very keen to help you get good performance.

          S
          Community Manager
          Sumeet Kumar ChoubeyCommunity Manager
          Community Manager
          October 27, 2021

          Hi everyone,

           

          We're sorry about the poor experience. We will get it checked. Please let us know the exact specifications (format/codec, frame rate, frame size & chroma subsampling) of the media files with which you are noticing playback issues.

           

          Thanks,

          Sumeet

            SpaceCherryFilms
            SpaceCherryFilmsAuthor
            Inspiring
            October 28, 2021

            Red Komodo

            Red Raw

            24fps

            6k

            MQ 4:2:2

             

            Black Magic Pocket 6k 

            BRaw

            24fps

            6k

            4:2:2

             

            PANASONIC GH5

            h264 @10bit

            24fps

            4k

            4:2:2

              SpaceCherryFilms
              SpaceCherryFilmsAuthor
              Inspiring
              October 28, 2021

              Red Dragon 6k

              Red Raw

              40fps

              6k

              4:2:2

              O
              ohorvath
              Participant
              October 27, 2021

              I'm experiencing the same on a new Macbook Pro with M1. 

              O
              ohorvath
              Participant
              October 27, 2021

              I checked Premiere 22 on my other computer as well and have the same issue. It seems the new version doesn't utilize GPU power at all during playback. I have extremely high CPU usage and zero GPU usage during playbacks. I'm currently working on a project with a very strict deadline and it's impossible to use Premiere any more. That's a joke. 

                M
                Community Manager
                mayjain7130546Community Manager
                Community Manager
                October 27, 2021

                Hi @ohorvath ,

                Sorry for the issue. Can you please verify if your Hardware decoding option is checked ?
                Premiere Pro menu --> Prefereces --> Media --> checkbox at the bottom

                Can you please share the media details (Camera/codec/resolution) and a sample media, if possible ? 

                Thanks,
                Mayjain

                SpaceCherryFilms
                SpaceCherryFilmsAuthor
                Inspiring
                October 27, 2021

                edit:  I turned cuda on the timeline is now yellow but it is still freezing/hangin during playback

                  SpaceCherryFilms
                  SpaceCherryFilmsAuthor
                  Inspiring
                  October 27, 2021

                  edit 2:  Ok so it seems with I turn on "High Quality Playback" it plays back fine.  But when I take it off and put resolution at 1/4 it stutters/freezes etc.  weird. 

                    Graeme Bull
                    Community Expert
                    Graeme BullCommunity Expert
                    Community Expert
                    October 27, 2021

                    I remember a while back a few people having this problem, the solution was literally to just not play at lower res... I don't think anybody got to the bottom of it but it was recommended to make sure your drivers were up to date.

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