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ruderudee
Participant
March 5, 2018
Answered

Premiere Pro CC continues to crash

  • March 5, 2018
  • 2 replies
  • 229 views

Used Premiere all las week, as recent as Friday, no issues. Today, every time I drop media to create a sequence it crashes... no matter what the media is, even smaller files than the one I need to use. Working on 2012 MacBook Pro Retina, 2.6GHz Intel Core i7 with NVIDIA GeForce GT650M graph card on OS10.13.3. Premiere has been updated to latest. Importing an APR 442 1920x1080 file. Tried importing an mp4 and same thing. File imports fine, but when dropping in to create sequence, program crashes. Window pops up saying "serious error has occurred and Premiere needs to shut down. Help please!

    This topic has been closed for replies.
    Correct answer ruderudee

    I did some trouble shooting of my own and discovered that the issue was a USB monitor connected to the laptop. Took the machine in for service, and it ended up being that I needed a new mother board, obviously no longer covered by Apple. In the end I opted to buy a new mac book pro.

    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    April 2, 2018

    Hi ruderudee,

    Are you still experiencing this issue or have you solved it? Please let us know.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R
    ruderudeeAuthorCorrect answer
    Participant
    April 3, 2018

    I did some trouble shooting of my own and discovered that the issue was a USB monitor connected to the laptop. Took the machine in for service, and it ended up being that I needed a new mother board, obviously no longer covered by Apple. In the end I opted to buy a new mac book pro.

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    March 7, 2018

    Hi ruderudee,

    Sorry for the frustration. I have a feeling it has to do with your legacy NVIDIA GPU. Any way you can roll back to macOS 10.12? I am having no trouble with the same system on that OS. If you can't, can you try Software Only for GPU acceleration in Project Settings?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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