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bjones0705
bjones0705
Participant
December 11, 2017
Answered

Premiere Pro cc Crashes!

  • December 11, 2017
  • 4 replies
  • 811 views

I am SO OVER Premiere pro and this subscription. Ever since ive updated from premiere 2016 its been a horrible experience. There has been nothing but bugs. I can't even finish editing my video  for a client because premiere 2018 crashes every time i click on the "editing" tab. After my year is up i may just be done with them. Im losing money keeping a program i cant use.

This topic has been closed for replies.
Correct answer HawkMultimedia

If it goes to black when you change workspaces, hit Alt+Shift+0, or Windows > Workspaces > Reset to Saved Layout from the top menu. I've experienced this and numerous other bugs in the "new update" as well. Hope it helps, and let's hope Adobe gets their sh..tuff together.

4 replies

HawkMultimedia
HawkMultimediaCorrect answer
Inspiring
December 11, 2017

If it goes to black when you change workspaces, hit Alt+Shift+0, or Windows > Workspaces > Reset to Saved Layout from the top menu. I've experienced this and numerous other bugs in the "new update" as well. Hope it helps, and let's hope Adobe gets their sh..tuff together.

    bjones0705
    bjones0705Author
    Participant
    December 13, 2017

    It Worked. Thank You so much ! This has saved me so much time!

    E
    excited_Genie16B8
    Legend
    December 11, 2017

    Here's a guide to the info we need.

    How To Ask For Help

    bjones0705
    bjones0705Author
    Participant
    December 11, 2017

    thanks for the link, ill bookmark it!

    Premiere pro 2018 Version 12.0

    I haven't got a chance to use any. That's my complaint.

    I haven't got a chance to export because im not done editing.

    nVidia Geforce (64 bit 16gb ram intel core i7 7500 2.7ghz  2.9ghz)

    Up to date (12/06/17)

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 11, 2017

    >After my year is up

    To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

    Venting is fine... help requires more information

    -Troubleshooting https://forums.adobe.com/thread/2261475

    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

    -WITH Exactly which version of Premiere Pro

    -WITH exactly what are the codec details of what you are editing?

    -WITH what effects are you using with the video?

    -WITH exactly what export settings did you use for your output?

    -WITH the brand/model graphics adapter (ATI or nVidia or ???) and exact driver version

    -Do not count on Windows to be fully up to date when it comes to device drivers

    -Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    M
    mshrabel
    Participating Frequently
    December 11, 2017

    I’m sure you’re a nice guy John T, but after looking through the forum and seeing so many suffering from  this last update, we want to see Adobe take some action about fixing their product.

      erins11338225
      erins11338225
      Participant
      December 11, 2017

      Stop with the patronizing John T!!  This should be the new and improved version, less bugs and better quality control.  Obviously the budgets for those depts have been slashed.  Why does it crash when I have a clip selected that I want to crawl across the screen??  This is not rocket science John.  Win8.1, 64GB RAM, i7 processor and 'supposedly' since I'm on a month to month, every time I boot up, I should be getting the latest and greatest, not some jalopy that survived Hurricaine Harvey!

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