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S
Skatemom
Participating Frequently
January 30, 2019
Question

Premiere Pro CC crashes when trying to export

  • January 30, 2019
  • 2 replies
  • 1019 views

I'm trying to export a ~2:30 video in the H.264 format. Every time I hit export it makes it to 6% and then crashes. When I try to export it in Media Encoder, it fails and says:

"

Could not read from the source. Please check if it has moved or been deleted.

------------------------------------------------------------

- Encoding Time: 00:00:06

01/30/2019 01:51:50 PM : Encoding Failed

------------------------------------------------------------

A low-level exception occurred in: H.264 (Exporter:9)

Export Error

Error compiling movie.

Export Error

A low-level exception occurred.

"

I also found an error log that said something about Lumetri Color. I saw that other posts talked about Lumetri Color causing export issues with still images, but I don't know what Lumetri Color is and I don't have any still images(besides a few text graphics).

Hardware:

i5-6600K

1070 O8G

2x8GB 3200mhz

500GB M.2 SSD

This topic has been closed for replies.

2 replies

E
excited_Genie16B8
Legend
January 31, 2019

Try exporting to a different file.

Choose QuickTime as the Format, and Cineform YUV 10 bit as the Preset.

If that works, you can bring it back into PP to create the MP4.

S
SkatemomAuthor
Participating Frequently
January 31, 2019

I attempted exporting with those settings and it crashed again.

E
excited_Genie16B8
Legend
January 31, 2019

OK.  Time for some data.  Use the link below as a guide.

How To Ask For Help

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
January 30, 2019

Hi JudiO,

Sorry about this. You probably are having issues with your GPU unable to process your Lumetri color effects. Try switching File > Project Settings > General to "Software Only." It may take extra time, but you should be able to export this way. Does that work for you?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
S
SkatemomAuthor
Participating Frequently
January 31, 2019

Thanks for the response Kevin,

I changed the renderer from "Mercury Playback Engine GPU Acceleration" to "Mercury Playback Engine Software Only" and I'm still getting the same error.

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