Skip to main content
zanek012
zanek012
Participant
June 11, 2017
Question

Premiere Pro CC Crashing on startup Mac

  • June 11, 2017
  • 3 replies
  • 3102 views

Premiere Pro CC 2017 is crashing at startup on my Mac. The instant I see the splash screen, it disappears and so does the Premiere icon from the dock. I do not get any sort of error notification. I have tried uninstalling and reinstalling, which didn't help. I am running OS Sierra 10.12.5

    This topic has been closed for replies.

    3 replies

    ET_phone_home
    ET_phone_home
    Inspiring
    April 11, 2018

    SOLUTION

    Roll back a version (in my case, version 12.0.1) – open up the Adobe CC app, select the "down" arrow next to Premiere's pill-shaped "update/open" button (not the main part of the button), and choose "other versions" from the popup. Hit the 'Install' link next to 12.0.1 - should be the first link on the top.

    Had the same issue with Media Encoder, and the solution was the same - roll back to version 12.0.1

    Hope this helps someone.

    P.S. - my system is OS X 10.12.6, 2.2 GHz Intel Core i7 processor, Intel Iris Pro 1536 MB Graphics, 16 GB Ram running Adobe CC 2018

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    April 11, 2018

    Hi Eric,

    Try the below steps mentioned in the KB. The issue is already reported and is being worked upon. Hope we will release the update soon.

    https://helpx.adobe.com/x-productkb/multi/products-crash-launch-macos.html

    //Vinay

    ericp60331862
    ericp60331862
    Participant
    August 7, 2017

    I am having the same issues. Uninstalled, Reinstalled, rebooting, logging out. Nothing seems to fix the problem. I get no error code just crashes as soon as it launches the splash screen.

      Vidya Sagar
      Vidya Sagar
      Participating Frequently
      June 12, 2017

      Hi zanek012,

      Sorry for the launch issue. It might be an issue with permissions.

      1. Are you logged in as an Administrator in Mac?

      2. If yes, create a new Administrator in the operating system, log into it & try launching Premiere Pro for a test.

      Please let us know the status.

      Thanks,

      Vidya

      zanek012
      zanek012Author
      Participant
      June 12, 2017

      I gave that a try and still didn't work. I eventually managed to get it to run by downgrading it to version 11.0.01 or something like that (it was 11.0.02)

      Zane

      Vidya Sagar
      Vidya Sagar
      Participating Frequently
      June 12, 2017

      Thanks for letting us know Zane. It might be a compatibility issue. If possible in future, please update Premiere Pro the latest version 11.1.1 & test.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices