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tl3k
Participant
March 3, 2018
Answered

Premiere Pro CC First open, Could not find shared document directory error

  • March 3, 2018
  • 4 replies
  • 5951 views

Hello, I've upgraded my student cc account from photo to all cc app and i installed Premiere pro today. I tried opening it, but the software send me the error in the title : "Could not find the shared documents directory. and i cant even access the app whatsoever. Right after I click ok on the error, the program shut off.

I've already tried to run Creative Cloud as an administrator, as well as the standalone app, but its not doing anything different. i dont have antiviruses install on this machine, and i tried updating and rebooting the computer already and reinstalling the app doesn't change anything either.

My system got:

250Gb m.2 NVMe SSD

i7 6700k

gtx 1070

run Windows 10 pro

There's no log in AppData either ... i have no idea what to do from now on,

Thanks for any help

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    Here you go:

    4 replies

    B
    Bret0817
    Participant
    January 26, 2020

    Followed instructions in the video and it resulved my problem

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    May 16, 2019

    Here you go:

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    S
    stephenf65271574
    Participant
    March 26, 2018

    We had this same error message and it was because we were hiding the Public "Shared Documents" on a PC using group policy. We had to remove {ED4824AF-DCE4-45A8-81E2-FC7965083634} from group policy in the "Disable Known Folders" setting. User Configuration > Policies > Administrative Templates > Windows Components > Windows Explorer.

    https://msdn.microsoft.com/en-us/library/windows/desktop/dd378457(v=vs.85).aspx

    E
    excited_Genie16B8
    Legend
    March 4, 2018

    Try Steps 3G and H below.

    Unofficial Premiere Pro Troubleshooting Guide

    T
    tl3kAuthor
    Participant
    March 4, 2018

    Ok so first thing to mention, i had moved the document directory on my D:\ drive, so that was a problem, but then i ran into another problem, a got a : could not find user document directory, wich was solve by adding Premiere Pro to the autorised app in windows defender, slo basiclly windows itself was making sure that it was not launching properly. Now it is working fine.

    Thank you !

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