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Padillos
Participant
April 11, 2018
Question

Premiere Pro CC Version 12.1 fails to launch

  • April 11, 2018
  • 1 reply
  • 167 views

Hi Rameez,
I'm working on a Lenovo P50 laptop.
I never get as far as the splash screen, and so I have no options to reset anything within PP. This is all I get:

The OK button closes whatever is going on in PP and I'm stuck with nothing.

    This topic has been closed for replies.

    1 reply

    Rameez_Khan
    Rameez_Khan
    Legend
    April 11, 2018

    Hi Padillos,

    I've branched your post into a new discussion because you have a Windows machine while the OP in the other thread had a Mac.

    Thanks for providing the screenshot.

    Do you have a secondary monitor connected to your computer?

    It seems to be a rather generic error. A quick search on the Microsoft forum states troubleshooting steps like reinstalling the app, turning off your Anti-virus program, trying a new User Account and logging into Safe Mode.

    Try these troubleshooting steps and let us know how it goes.

    Thanks,

    Rameez

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