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cmay1
Participant
June 12, 2014
Answered

Premiere Pro CC will not import .mov files

  • June 12, 2014
  • 2 replies
  • 74752 views

Having issues with Premiere Pro CC, I cannot import .MOV files created with my Canon 6D.

If I try to import the files, I get a very generic "File format not supported" error msg.

This is a new install of Premiere CC on a new computer. I was able to import them using Premiere Pro CC on the old computer.

Quicktime will play these files fine on my new computer.

Premiere Pro CS6 will import these files on the new computer.

Premiere Pro CC would open them fine on my old computer.

I'm not even sure where to start. Any help would be appreciated.

Here are my system details:

  • OSX 10.9.3
  • new Mac Pro
  • 3Ghz 8-Core Xeon E5
  • 64 GB RAM
  • Files are on external G-Tech Thunderbolt drive.
This topic has been closed for replies.
Correct answer cmay1

Well, I uninstalled and re-installed Premiere CC and all is working fine. No idea what went wrong, but its working now.

2 replies

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pup_amp
Participant
April 26, 2016

If you install VCL player and its plugins that fixes the issue with Premier and After Effects no problem!

Paul Whitehead
Paul Whitehead
Inspiring
June 12, 2014

What CODEC are the .mov files?  Try and load them into media encoder and compressing them to apple pro res 422 or h.264 files.  I'm pretty sure your camera is making that .mov into a codec that is not installed as an import preset for premiere and that's why it wont load on the import.  I'm almost 100% sure that if you trans code to apple pro res 422 it will import just fine.

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cmay1Author
Participant
June 12, 2014

That was I was thinking at first, but if Premiere CS6 (installed on the same computer) imports and plays them, they must be on the system, no?

I really do not want to transcode. I have an existing project that uses the videos and the project on the new system will not import them or re-link to the videos. Really trying to get away from having to re-create the project and re-edit.

Thanks!

C
cmay1AuthorCorrect answer
Participant
June 12, 2014

Well, I uninstalled and re-installed Premiere CC and all is working fine. No idea what went wrong, but its working now.

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