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R
Ravi29744810iv79
Participant
May 5, 2023
Question

Premiere Pro CC will not import .mov files from my iPhone 14 Pro max

  • May 5, 2023
  • 2 replies
  • 691 views

When I import MOV files from my iPhone 14 Pro max some of files are imported but few files are left with a message that the file format is not supported

 

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    2 replies

    Ishan Y
    Ishan Y
    Inspiring
    May 5, 2023

    Hey Ravi,

    This shouldn't be happening. Could you let us know which version of Premiere Pro you're currently using? Let us know what type of device you're using to store the footage. 

     

    Thanks,

    Ishan

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 5, 2023

    Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

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