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Vylaern
Vylaern
Inspiring
April 19, 2019
Question

Premiere Pro CC won't open with Windows 10

  • April 19, 2019
  • 5 replies
  • 68383 views

Hi,

After April's update cannot start Premiere Pro. Did uninstall, Creative Cloud cleaner, install again... still the same...

Do you think I could get refund? Which operating system is PP stable? Mac, Linux - as I need desperately finish my project and I got only freezed window

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    5 replies

    B
    brandona65793268
    Participant
    September 17, 2020

    it will not load for me i had to go back to the pervious version >???? 

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    April 20, 2019

    Try a clean windows install.

    Vylaern
    VylaernAuthor
    Inspiring
    April 21, 2019

    The risk is I will spent lots of time trying to run 13.1 version (with lots of data to backup) with no guarantee at all. 13.03 is just fine for me will wait for a fix with a new version.

    Vylaern
    VylaernAuthor
    Inspiring
    April 20, 2019

    Thx Neil - looks like 13.0 (downgraded version) works in my case, however Creative Cloud app is still  unresponsive - but I managed to start it as you said (run as administrator).

    Kristain, I have a new new laptop with a new system, so I was hoping everything will works smoothly. It fine used to work, stopped after an update.

    Thank you both for help and suggestions and help.

    Update: Tested, also a newer versions till latest 13.0x - everything was fine - just problems with 13.1 and Creative Cloud app. Still testing, but slowly process - will try to find where is a problem.

    Vylaern
    VylaernAuthor
    Inspiring
    April 20, 2019

    Right, all tested - so in the case someone has similar problem with Windows 10 my results are below:

    Versions 13.00 till 13.03 works fine.

    Version 13.1 - could only see launch window (forever). The same issue when you start "run as administrator" instead of using Adobe Creative Cloud.

    Looks like there is something wrong with this versions as many other issues on last hours forum eg:

    Re: Playback Issues with Adobe Premiere Pro (13.1)

    Its difficult to uninstall or reinstall, reboot helps (sometimes), sometimes needed to remove entire Adobe Creative Cloud (and all aps) and use Creative Cloud Cleaner Tool. Tested few time with different options.

    To avoid frustration, looks like latest stable version is: 13.03

    J
    justinmoss
    Participant
    April 28, 2019

    I get the same results on Windows Pro 64 bit as Vylaern as follows:

    • Wont launch from PP 13.1.2Adobe Cloud - though it shows as running task in Task Manager
    • I see the splash screen if I run as Adminstrator - loads dependencies to ExporterMPEG4.prm (sometimes none) - then freezes
    • Updated graphics drivers (GTX1060) and rebooted - same freezes as above

    Heading back to 13.0.2, but now trying to uninstall 13.1.2, I get the same infuriaating "Conflict Unistalling Premiere Pro" - dynamiclinkmanager" - so I killed that process and the uninstall resumed.

    Update - 13.0.2 works after install!

    (BTW, why do versions up to 13.03 show "CC" next to them, but 13.1 and 13.1.1 (in Other Versions) do not?)

    Vylaern
    VylaernAuthor
    Inspiring
    April 19, 2019

    Hi Neil,

    Thank you for yours very quick response.

    >> It starts up the launch screen but never finishes launching ...

    ^^ Yes, this what I got. I could see only a launch screen. The problem is... I could not buy a Mac through Easter time, so I am stuck to Windows 10 system which is currently not working with Premiere-Pro 13.1 version.

    How could I install older version when my system says "Please save your work an d close the following program"... Its the 10th hour I am trying to run ANY version of PP....

      R Neil Haugen
      R Neil Haugen
      Legend
      April 20, 2019

      Again, have you tried right-clicking the icon on the desktop, and selecting 'run as administrator' ... ?

      When it hangs on the start screen, there's often a scrambled file. So try holding down Alt/Shift keys while you launch the program ... and see if it then can finish launching.

      Neil

      Everyone's mileage always varies ...
      sina.afra
      sina.afra
      Participant
      October 5, 2019
      hi neil i have same problem when i install premiere 2019cc when i close it and then try open it won't starting up .Even some time start is not work .i must open task manager and end task premiere then i can open premiere again .how can i fix it
        R Neil Haugen
        R Neil Haugen
        Legend
        April 19, 2019

        The vast majority of us are working away within Windows ... so something is screwy in your system.

        By "cannot start" ... what do you mean?

        When you try to launch the program absolutely nothing happens (either clicking a desktop icon or via the CC Desktop app button) ... ?

        It starts up the launch screen but never finishes launching ...

        You cannot open a project ...

        What?

        Have you tried going to the Premiere.exe file, right-clicking, and selecting "Run as Administrator"?

        Neil

        Everyone's mileage always varies ...
          Kristian Gabriel
          Kristian Gabriel
          Participating Frequently
          April 20, 2019

          Just to reinforce Neil, and throw in my two bits--I own both Mac and Windows computers and work with both in the field and both are excellent with Adobe products. It definitely comes down to the preference of the operating system. If you are having problems with Adobe it could be how your operating system is configured, hardware issues (including basic requirements not being met), conflicting applications and corrupted installs. I work a lot on Windows 10 and it is absolutely amazing!

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