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brentm69859467
Participant
May 23, 2018
Answered

Premiere Pro CC won't update from 12 to 12.1.1

  • May 23, 2018
  • 3 replies
  • 3829 views

Hi - Currently running Premiere v 12.0 which the CC desktop app tells me is the latest version (ie when I check for updates it just says "open" and doesn't offer "update") but I know we're up to 12.1.1 and I can't open projects created elsewhere with the latest version. Other than uninstalling and re-installing which I don't have time for, any other thoughts?

This topic has been closed for replies.
Correct answer joshi0411

Restart your Computer Download CC Cleaner https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html Remove all CC Application. Then Install CC

3 replies

B
brentm69859467Author
Participant
May 30, 2018

Thanks all for your help.  Only way to do it was totally uninstall premiere pro then reinstall and now I'm finally on the latest version with all it's little bugs

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    May 23, 2018

    It happened once with me, i wasn't able to see the update even, so i uninstalled the latest version I have working,

    and then I saw the 'install' on cc app, so I clicked and it installed the latest version (which should have been the update)

    R Neil Haugen
    R Neil Haugen
    Legend
    May 23, 2018

    Sign out of CC app, reboot and sign back in, see if it shows the newer version.

    If not, uninstall the CC app, reboot, download & install a fresh copy, sign in, and it should see it. Should take 10-15 minutes.

    Neil

    Everyone's mileage always varies ...
      B
      brentm69859467Author
      Participant
      May 23, 2018

      Thanks Neil - first method didn't work, but will try the second solution now.  Cheers

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