Skip to main content
Participating Frequently
May 17, 2024
Question

Premiere Pro Closing/Crashing when playing playback

  • May 17, 2024
  • 1 reply
  • 1331 views

Hi I am currently running Premiere Pro 24.3 and have run into an issue where I can load premiere, change settings import ect. But when it comes to playing what is on the timeline Premiere just closes, no crash screen or anything just closes, I have uninstalled, tried other versions, restarted pc, reset preference and workspaces and I have no idea what to do..

Specs:
GPU: 4080
Ram: 64gb
CPU: i9 13900KF

This topic has been closed for replies.

1 reply

Community Expert
May 17, 2024

Hello,

Please ensure that your graphics card drivers are up to date, as outdated drivers can cause crashes. Use the CleanupTool.exe from the link below to completely remove your GPU drivers. Then, install the latest studio-ready drivers. During the driver setup, make sure to check the "Clean Installation" option.

Cleanup Tool Download

T-Sal
ItsHydraaAuthor
Participating Frequently
May 17, 2024

All my Drivers are up to date, I will do this clean installation now because I am willing to try anything at this point.

Community Expert
May 17, 2024

Please update us after you complete this process.

T-Sal