Premiere PRO Collect Files findes NOT "offline file" as offline - video file

Question

I am trying to collect files to transfer a premiere file to a colleague and file consistently says it offline when it's not. It also says it is offline everytime I open premiere and I have to re-link it.
 
I am using Premiere pro V25.1
running on Windows 11 home version 23H2
13th Gen Intel(R) Core(TM) i9-13905H 2.60 GHz
GPU - Nvidia Geforce RTX 4060 laptop & intel(r) iris(r) Xe graphics
32gb ram 
HD - Samsung MZVL21TH0CLR-00BL2 (SSD 1TB)
File format - MP4/MOV H.264 10 bit 4:2:2
It's a single cam video and the audio is recorded externally and has been linked.
 
1. when i open premiere it asks me to link the video everytime
2. when i try to collect files premiere gives me the error (-1609629695)
 
Just as I have written this error to find out the error # it has collected the files but the error message still persists and I would like to understand how i could fix this so I can make sure it has collected them properly.
It will not let me attach any files to this report unfortunetly.
Any help greatly appreciated.

jamieclarke · Answer

Hi @rebecca_6874 - Thanks for submitting your bug report. We need a few more details to try to help with the issue. The code -1609629695 is generally a render error. Are you using any effects?

It will help if you could upload those screenshots. Neil has provided some steps, let us know if you need more help.

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