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R
Russell Pond
Inspiring
January 15, 2020
Answered

Premiere Pro could not find any capable video play modules. Please update your video display drivers

  • January 15, 2020
  • 21 replies
  • 14106 views

Yesterday, I was editing fine in Adobe 2020 without any issues. Now, when I try to launch the program, it says, "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." If I restart my computer, sometimes, the program will launch fine and I can edit. But most of the time, I get this error. And, it all started this morning without any recent updates that I'm aware of. And, when it closes out, my Mac OS says, "Adobe Premiere Pro" has crashed. Not sure what's happening. There was no change to my hardware.

    This topic has been closed for replies.
    Correct answer Mitch W

    Hi Mitch, Can you please describe what the "winner" is? I have been having the issue of Premier, Encoder, and Audition  2020 not running on my new Mac Pro (I can run Premier 2019). I am running OS 10.15.2 and am using a Pegasus2 R6 and version 4.04.0000.37 of the Promise Utilty app. Based on this thread it is unclear whether the "winner " is to update the Utility to 39 or downgrade it to a lower version. What exactly should I do to implement the "winner" and address the issue? Thanks!


    Hi Larry,

    Yeah, I understand the confusion. The posts here are a bit out of order. Short answer is to uninstall the Pegasus Utility. If you can locate a copy of the Pegasus Utility version 4.04.0000.30 or earlier, you should be able to install and use it without hitting the problem. Otherwise, just leave the utility uninstalled. The Promise developers and the Adobe developers are both looking at the problem to try to understand what's occurring when the Pegasus Utility is installed that is thwarting our ability to check the GPU status. It'll take a little time to sort out but I expect that both companies will take steps to avoid something like this from happening again. 

    21 replies

    O
    odogg
    Participating Frequently
    July 22, 2020

    Just had this issue today. Solved by updating Promise Utility to v4.04.0000.40.

    Premiere Pro v 14.3.1

     

    K
    Kerfuffle2019
    Participant
    July 1, 2020
    The solution that worked for me was to simply update the pegasus utility to
    the latest version. If there are still problems, then I'm not sure what
    the answer would be.

    Best,

    --
    *Sean Bodden*
    *Creative Director*

    *Telephone: +1-345-329-6399*
    *Email: sean@kerfufflecontent.com *
      M
      matt85718777
      Participating Frequently
      June 30, 2020

      Hi Larry, 

       

      I am repying to your answere regarding the Pegausus Utility / PP - Problem. 

       

      It has been a while now, and i wonder if there´s a better solution available than complety avoiding the Pegaus Utility ? 

       

      Is there any news on this from either Adobe or Pegasus.  Shouldn´t there be a user-friedly possibilty by now to run both applications on the same system. 

      Thanks in advance 

      Regards 

       

      Matt 

      K
      keithn52433865
      Participant
      April 19, 2020

      Thanks Mitch,

      I renamed the Promise Utility "Promise Utility(doesnt work with PremierPro).app" and left it in Applications (Mac Pro 2019 16 C./256GB Vega II 1+8TB SSD).  I rebooted and Premier Pro started.  I guess I will have to manually start Promise and reboot before using Premier Pro in the future.

      M
      Max Chernyaev
      Participant
      April 17, 2020

      After last Promise Utility update, Premiere fially appear to run well. 

      Working configuration: 

      Promise Utility v4.04.0000.40 (C6)

      Premiere Pro v14.0.3

      iMac Pro

        Technical Director
        Technical Director
        Known Participant
        April 10, 2020

        I deleted Promise Tech Untility and all is good for now. Thank you!!!!!

        K
        Kerfuffle2019
        Participant
        March 21, 2020

        Thank you!  I was wondering for weeks why my programs weren't working.  I would have never guessed in a million years it was promise pegasus.  I just updated to the latest version and that solved my problem.

        Mitch W
        Mitch W
        Participating Frequently
        March 19, 2020

        Update! - Promise released Pegasus32 Series Utility for Mac 4.04.0000.40 today which addresses this issue: 

        https://www.promise.com/Support/downloadcenter

        R
        Russell PondAuthor
        Inspiring
        March 19, 2020

        Do you know when they'll release the utility for the first Pegasus series product, Pegasus R4 and R6?

        B
        brain_away
        Known Participant
        March 17, 2020

        Hi Mitch,

        I've updated to 14.0.3 and it still won't launch. I can't understand how a known bug which prevents app from launch can't be fixed in a third update! This is nonsence! 

         

        Mitch W
        Mitch W
        Participating Frequently
        March 17, 2020

        Hi Brain_away,

         

        Promise is working on a new release of the Pegasus utility which should address the issue. In the meantime, our recommended workflow is to uninstall the Pegasus utility and reboot. You shouldn't need the utility for day to day use of Pegasus. It is primarily for configuring the Pegasus RAID and most users don't need it after installing and running. Sorry this is taking so long (these sorts of things always seem to take longer than you'd think), but the workaround for the problem is pretty straightforward and should see you through until this is officially resolved through updated software.

        timn81126747
        timn81126747
        Participant
        March 19, 2020

        We have this exact problem on quite a few Mac's ranging from iMac Pro's, to Mac Book Pro's.  Most of them are on Adobe CC 2020 (PP 14.03) and macOS 10.14.6.

         

        We have have tried setting permissions, downgrading to 14.0, and clearing preferences.  So far nothing has worked.  I see this post has been solved with an upgrade to the Promise utility.  We don't use, nor have we ever used a Promise RAID.  Are there other solutions we can try?

        L
        larrye20612251
        Participating Frequently
        March 12, 2020

        Hi Mitch, I uninstalled the Promise Utility, but I'm still using Premier Pro 2019, because I'm hesitant in resuming the use of Premier Pro 2020 if it means I might lose work. I was wondering two things: 1) Has the fix you described right above been durable - can I move back to using Premier Pro 2020 without fear that I m,ay need to go back to 2019?; and 2) Has any progress has been made on the Promise Utility conflift with Adobe's products? Thanks! 

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