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R
Russell Pond
Inspiring
January 15, 2020
Answered

Premiere Pro could not find any capable video play modules. Please update your video display drivers

  • January 15, 2020
  • 21 replies
  • 14106 views

Yesterday, I was editing fine in Adobe 2020 without any issues. Now, when I try to launch the program, it says, "Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." If I restart my computer, sometimes, the program will launch fine and I can edit. But most of the time, I get this error. And, it all started this morning without any recent updates that I'm aware of. And, when it closes out, my Mac OS says, "Adobe Premiere Pro" has crashed. Not sure what's happening. There was no change to my hardware.

    This topic has been closed for replies.
    Correct answer Mitch W

    Hi Mitch, Can you please describe what the "winner" is? I have been having the issue of Premier, Encoder, and Audition  2020 not running on my new Mac Pro (I can run Premier 2019). I am running OS 10.15.2 and am using a Pegasus2 R6 and version 4.04.0000.37 of the Promise Utilty app. Based on this thread it is unclear whether the "winner " is to update the Utility to 39 or downgrade it to a lower version. What exactly should I do to implement the "winner" and address the issue? Thanks!


    Hi Larry,

    Yeah, I understand the confusion. The posts here are a bit out of order. Short answer is to uninstall the Pegasus Utility. If you can locate a copy of the Pegasus Utility version 4.04.0000.30 or earlier, you should be able to install and use it without hitting the problem. Otherwise, just leave the utility uninstalled. The Promise developers and the Adobe developers are both looking at the problem to try to understand what's occurring when the Pegasus Utility is installed that is thwarting our ability to check the GPU status. It'll take a little time to sort out but I expect that both companies will take steps to avoid something like this from happening again. 

    21 replies

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    A
    arkalmed
    Inspiring
    January 16, 2020

    I have the same problem here on my MacPro (Trashcan frm 2013.
    It shows the splash screen and goes through some loading stuff (very, very, very slowly).
    Finally an error message pops up saying „Premiere Pro could not find any capable video play modules…..“ and crashes.

    I already tried resetting caches and preferences, reset the NVRAM and PRAM, removed every single plugin I had, uninstalled and reinstalled PR but that did not solve anything.

    I have PR Pro 2019 installed alongside and it is working just fine (lucky for me I found a tool to downgrade some of my PR projects here on the forum so I could continue working and hold the deadlines).

    THIS IS A NIGHTMARE! PLEASE FIX THIS!! (sorry for going all Trump-style-CAPS).

    My machine specs:
    OS Version: Mac OS X 10.14.6
    RAM: 65536MB
    Machine: x86_64
    Model: MacPro6,1
    CPU * Core count: 12
    CPU Frequency: 3500MHz
    Bus Frequency: 100MHz
    Open GL Renderer: AMD Radeon HD - FirePro D500 OpenGL Engine

     

    And here the first few entries of the crash log:
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread


    0 com.adobe.EAClient.framework 0x000000010c1d1b4f EACL::EAFilteredMRUList::Initialize(std::__1::list<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::SBAAllocator<unsigned short> >, std::__1::allocator<std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::allocator::SBAAllocator<unsigned short> > > > const&) + 31
    1 com.adobe.Frontend.framework 0x0000000102d6fc46 FE::DocumentManager::LoadMRULists() + 2374

      R
      Russell PondAuthor
      Inspiring
      January 16, 2020

      Interesting about the 2013 Mac Pro (Late 2013). 3GHz 8 core, AMD FirePro D500 grahpcis card.

       

      I suspect it has something to do with the video card driver and some incompatibility with the AMD video drivers.

       

      I can power cycle my MacPro, and get Premiere running, but if I quit and try to luanch Premiere again, it crashes.

       

      So yes, this needs to be looked at.

        A
        arkalmed
        Inspiring
        January 16, 2020

        Huh.

        I also noticed that After Effects 2020 has issues too (and I was working in AE mostly this week before I had to open PR and encountered the issue in PR, starting January 15 2020 I think – just like you).
        More often than not it won't give me the option to pick the Metal Compute thingy under "Video Rendering and Effects". It only shows "Mercury Software Only" in the menu...

        Same with you?
        Also – did you send your crash reports? I have no idea in which trash bin they land but I figured it might be worth a shot 😉

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