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Stephen384591249ysd
Participant
July 6, 2024
Answered

Premiere Pro crash error: "Your system has run out of application memory"

  • July 6, 2024
  • 12 replies
  • 3094 views

I was attempting to open a project file in

Adobe Premiere Pro Version 24.5.0 (Build 57)

 

The project file is saved on:

Skandisk drive

Capacity 4TB

Available 2.09TB

Format ExFAT

 

The source files and the project files live on the same external drive.

 

When I unplug the drive from my editing partners MacBook and plug it in to my Mac mini to work on it. I get the following error before I am able to even view a loaded timeline:

 

"Force Quit Applications

Your system has run out of application memory.

To Avoid problems with your computer quit any applications you are not using."

 

The only application I have open is Adobe Premiere Pro 2024 (not responding) 99.03 GB

 

I was able to use Premiere Pro without it crashing when I was not using the drive.

 

The drive and the project file are not corrupt because they still work on my partners computer

 

My Computer: 

Mac mini Apple M2

Ram: 16GB

GPU

MacOS Ventura 13.5

Storage: 245.11 GB

Available: 187.05 GB

 

My editing partner’s computer

MacBook Pro Apple M2 Max

Ram 32GB

Mac)S Ventura 13.4

Storage: 994.66 GB

Available: 933.64 GB

 

    Correct answer Carlos Ziade

    Based on RjL's technical reply, try to move the project locally and edit from there.

    12 replies

    M
    Community Manager
    MaanviGCommunity Manager
    Community Manager
    January 6, 2025

    Hi @Stephen384591249ysd ,

     

    Could you please try the latest 25.2 Beta version, and confirm the status?  We have tried to reproduce this issue at our end, no issue so far.

     

    Regards,

    Maanvig

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 19, 2024

    Hello @Tobi37637076h51s,

    Since you've already tried the things I would recommend, please contact our agents here; https://helpx.adobe.com/contact.html.

     

    in the chat pod, ask for the "video queue." I hope they can assist. Let us know what they say.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 19, 2024

    Hi @katiav90713862,

    Thanks for tagging me. I'm sorry the step of importing the old project into a new project did not work for you. Downgrading your project worked, though? Wow, good, thanks for telling me.

     

    The issue might be related to a bug with specific media and how Premiere Pro interacts, or you might have a corrupt media cache. If you still have 24.5 installed, press Shift at launch to open the Reset Options dialog box. Clear the media cache from this dialog box, and let me know if it works.

     

    Feel free to contact our support agents: https://helpx.adobe.com/contact.html. In the chat pod, ask for the "video queue." I hope they can assist. Let us know what they say.

     

    I hope we can help you with this issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    T
    Tobi37637076h51s
    Participant
    August 16, 2024

    Hello @katiav90713862 what is the name of the program you found online to downgrade from 2024 to 2023? I am having the exact same issues with my project file. I have cleared the Cache, I have deleted old project files, created room on my computer and Hard-drive, yet I'm still getting notices that my system has run out of application memory. What can be the problem?

     

    @Kevin-Monahan would you please be able to assit me?

    K
    katiav90713862
    Participating Frequently
    August 14, 2024

    Hi @Kevin-Monahan thanks for the reply. I honestly got so frustrated yesterday and actually tried the "new project" trick but to no avail was still getting this issue. I basically used a tool online to downgrade to 2023 and once again, 2023 has been working like a charm. So as of now I'm good, but I really don't know why that is happening in 2024. In my research yesterday I saw that people were having similar issues back in like 2018/19 with the memory override, so this little bug must just be back in 2024. *shrug*

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    August 13, 2024

    Hello @katiav90713862,

    I heard you need assistance. Can you try creating a new project and importing the older one there? Let us know if that works for you.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    August 13, 2024

    can you share your system specs and project workflow?

      K
      katiav90713862
      Participating Frequently
      August 12, 2024

      @Kevin-Monahan 

      K
      katiav90713862
      Participating Frequently
      August 12, 2024

      Hi Kevin - any update on this? I am running Premiere 24.5 (Build 57) and moved my project to the desktop to test this out. The Memory stills climbs and doesn't go down. I haven't touched Premiere in about 5 mins and the memory is still hanging out around 38GBs. If I do more - it just goes up until it crashes usually with reports in the 100's in terms of memory usage. This is bananas as I have had absolutely no issues like this with very similar footage on 2023.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 12, 2024

      Hi @Stephen384591249ysd,

      I am updating the status of this bug report.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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