Premiere Pro crash or close when import file

Forum|Forum|7 years ago
June 14, 2018
1 reply
580 views

My Premiere Pro crashing or close when import media. I don't understand why. It worked well a week ago.

Link to video: Premiere Pro Problem - YouTube

My specs:

Intel Core i7-6700HQ 2.60 GHz

16 GB RAM

nVidia Geforge GTX 950M

This topic has been closed for replies.

Vinay Dwivedi

Adobe Employee

Hi Robby,

It seems that you are using a file with a Quicktime codec that are 32 bit and obsolete. Check the link below and try to transcode the file in some newer formats.

Dropped support for QuickTime 7 era formats and codecs

//Vinay

Robby2kAuthor

Participant

Hi,

Thanks for answer, but it's not working.

I tried different video codec and a mp3 file but is same result.

Even if I create a new sequence the Premiere Pro crash.

Vinay Dwivedi

Adobe Employee

Can you share the error report here so that I can check the cause of the crash?

Thanks.

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