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luclonde
luclonde
Participant
July 22, 2022
Answered

Premiere Pro Crash When Trying to Export, Click on Location

  • July 22, 2022
  • 1 reply
  • 1992 views

Hello all!  I've been having this seriously annoying crash every time I go to export a video.  When I click on the file location link, Premiere freezes, and I have to evetually end the program task.  This happens every 2nd or 3rd time I need to export.  Everything else works fine.  I also notice that the tool tip seems to struggle when mouse over the location link.

 

I'm on Windows 11 Home, PP 22.5 (also tried PP22.4) 64GB RAM, M.2 storage, Core i9-9940X, GTX 3090. All other software/firmware is up to date.

 

I noticed that with 22.5 you can actually see the files in the location that you select, allowing you to copy a file name to make it easier when exporting several files with a similar long name.  22.4 only showed the folder.

 

I wonder if anyone else is seeing this, and whether it's a Windows problem.

 

Cheers!

 

Luc

 

 

This topic has been closed for replies.
Correct answer Ann Bens

Might want to remove the special characters (@) from the path.

Use plain text and underscore if needed.

 

1 reply

Ann Bens
Community Expert
Ann BensCommunity ExpertCorrect answer
Community Expert
July 23, 2022

Might want to remove the special characters (@) from the path.

Use plain text and underscore if needed.

 

    luclonde
    luclondeAuthor
    Participant
    July 31, 2022

    Thanks for the idea, and it did work.  I hate that it worked, because my company usees @s and #s to denote project folders in our file system, and an overhaul and reorganization at this point would be excessively time consuming.  But the problem seems to have gone away even with file paths with the @17553781  It would be tragic if Adobe took away the use of any symbols that are available to the end user.

     

    Thanks again!

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 31, 2022

    Its general advice not to use those special characters. Not only Adobe.

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