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N
Nolan246907813bmx
Participant
June 1, 2022
Question

Premiere Pro crashes every time I start a new project

  • June 1, 2022
  • 2 replies
  • 616 views

Every time I try to start new project my premiere pro crashes. I've followed all the tips to try and fix it yet nothing has worked. My driver is up to date, my software is up to date, and have reset my settings in premiere pro.

This topic has been closed for replies.

2 replies

M
Michael Grenadier
Legend
June 2, 2022

Here are a few basic things to try:  make sure you have sufficient empty space on your startup drive (at least 20%) and at least 10% on all media drives.  As a troubleshooting step, you should create a new user account with administrator privileges and see if that helps.  You might also try disconnecting your system from the internet or network either by disconnecting the ethernet cable or turning off wifi.  Are you running any antivirus software?  If so, try turning it off.    

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 1, 2022

Hi there!

Sorry about the crash. Could you post your system details (OS, CPU, RAM, GPU)? Do you see any error codes or messages?

Also, let us know the version of Premiere Pro.

 

Thanks,

Kartika

N
Nolan246907813bmxAuthor
Participant
June 1, 2022

No error code the program just closes. my Premiere Pro is v22.4

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 2, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

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