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5X Team
5X Team
Participating Frequently
June 22, 2020
Question

Premiere Pro Crashes on Splash Screen: PREMIERE PRO CC 2020 Latest Update

  • June 22, 2020
  • 4 replies
  • 787 views

Premiere Pro Keeps Crashing after the latest update of the CC 2020... Freezees in Splash screen... Tried a clean install with the Adobe Creative Cloud cleaner and after a couple of reinstalls... Still the same issue, other apps like After Effects open up fine. 

I'm Running MacOS Catalina 10.15.5

  Model Name: Mac Pro

  Model Identifier: MacPro6,1

  Processor Name: 12-Core Intel Xeon E5

  Processor Speed: 2.7 GHz

  Number of Processors: 1

  Total Number of Cores: 12

  L2 Cache (per Core): 256 KB

  L3 Cache: 30 MB

  Hyper-Threading Technology: Enabled

  Memory: 128 GB

  Boot ROM Version: 136.0.0.0.0

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    4 replies

    5X Team
    5X TeamAuthor
    Participating Frequently
    June 23, 2020

    Just used the CC cleaner tool, did a fresh install, removed all plugins and Premere is still crashing. I think it has something to do with a bg on the new install... the only option at this point is to roll back until the new version is stable

     

      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      June 22, 2020

      if there are any plugins installed, can you give us which ones?

      that would help track the issue

        5X Team
        5X TeamAuthor
        Participating Frequently
        June 22, 2020

        Red Giant universe, trapcode and Neat video... the plugins show up in after effects and works great... seems to be a Premiere Exclusive problem.... al plugs in the mediacore 7.0 folder inside application support

          5X Team
          5X TeamAuthor
          Participating Frequently
          June 22, 2020

            5X Team
            5X TeamAuthor
            Participating Frequently
            June 22, 2020

            Turns out it seems like the application is not responding but it does respond but literally 15 minutes after it first starts loading... Do we have an idea why? Seems like a bug...

              C
              Community Expert
              Carlos ZiadeCommunity Expert
              Community Expert
              June 22, 2020

              try to hold option (alt) while the splash screen is loading

              check if there are any recent plugins installed, try to remove them and check if the crash persists

               

                5X Team
                5X TeamAuthor
                Participating Frequently
                June 22, 2020

                Hey Calos! I already did that and the problem persists... 

                  5X Team
                  5X TeamAuthor
                  Participating Frequently
                  June 22, 2020

                  Carlos*

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