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Mantum
Mantum
Participant
October 15, 2018
Answered

Premiere Pro Crashes On Startup

  • October 15, 2018
  • 3 replies
  • 4379 views

Hi, I have been using premiere for a few days (as a trial) then it randomly crashed. For the first time. So, I started it again but it crashed on startup. So, I uninstalled and reinstalled. Same with media encoder and creative cloud. But it still crashes on startup. I really need this fixed as I need to do my school assignment. Please Help. Heres the crash report:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Premiere Pro" applicationVersion="12.1.2" build="69">

<time year="2018" month="10" day="15" hour="21" minute="46" second="24"/>

<user guid="474c437f-9913-4cc7-aff8-9319f2365fa4"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-AU" oslanguage="en-AU" ram="8058" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFC104A3944">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFC104A3944" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="1" address="0x00007FFC1049CF55" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="2" address="0x00007FFC1049D2D4" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="3" address="0x00007FFC1049BE68" symbolname="DumpRegistryKeyDefinitions"/>

<stackStatement index="4" address="0x00007FFC1048E896" symbolname="DrvPresentBuffers"/>

<stackStatement index="5" address="0x00007FFC6ACA8CC8" symbolname="wglCopyContext"/>

<stackStatement index="6" address="0x00007FFC1048DF2C" symbolname="DrvShareLists"/>

<stackStatement index="7" address="0x00007FFC1048E23B" symbolname="DrvSwapBuffers"/>

<stackStatement index="8" address="0x00007FFC6ACBA427" symbolname="wglSwapBuffers"/>

<stackStatement index="9" address="0x00007FFC7EB37CEE" symbolname="SwapBuffers"/>

<stackStatement index="10" address="0x000000000DD94F65" symbolname="DS::GPUSnifferMain"/>

<stackStatement index="11" address="0x000000000DD9A83D" symbolname="DS::GPUSnifferMain"/>

<stackStatement index="12" address="0x000000000DD700EC" symbolname="DS::DrawingSession::~DrawingSession"/>

<stackStatement index="13" address="0x000000002B36E731" symbolname="xRendererEntry"/>

<stackStatement index="14" address="0x000000002B372567" symbolname="xRendererEntry"/>

<stackStatement index="15" address="0x000000002B370E7F" symbolname="xRendererEntry"/>

<stackStatement index="16" address="0x000000002B37112B" symbolname="xRendererEntry"/>

<stackStatement index="17" address="0x000000000196F531" symbolname="dvacore::threads::CreateAsyncThreadedExecutor"/>

<stackStatement index="18" address="0x000000000196C6DB" symbolname="dvacore::threads::GetCurrentThreadID"/>

<stackStatement index="19" address="0x000000000196C8C4" symbolname="dvacore::threads::GetCurrentThreadID"/>

<stackStatement index="20" address="0x00000000014BC4E3" symbolname="boost::thread::swap"/>

<stackStatement index="21" address="0x00007FFC7F0FC4CE" symbolname="o_ceil"/>

<stackStatement index="22" address="0x00007FFC81863034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="23" address="0x00007FFC82521461" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFC1121E9A0"/>

<register name="RBX" value="0x00007FFC104B4F60"/>

<register name="RCX" value="0x0000000000000000"/>

<register name="RDX" value="0x00000000008E0000"/>

<register name="RSI" value="0x0000000041239E50"/>

<register name="RDI" value="0x0000000015808E70"/>

<register name="RSP" value="0x000000002387E230"/>

<register name="RBP" value="0x000000002387E2D9"/>

<register name="RIP" value="0x00007FFC104A3944"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

If you need any more info let me know. I don't know what else to provide. Thnx

This topic has been closed for replies.
Correct answer Mantum

Thanks for the reply, mantum.

It might be an issue with the renderer. Please change the renderer in project settings and see if it works. Here are the steps:FAQ: How to change the Video Renderer in Premiere Pro?

Let us know the status.

Vidya


i have found the solution, it's weird but. I have to go to Device Manager and disable my graphics card (Display Adaptor), my graphics card is an Intel HD Graphics 620. Then i launch premiere and the project. Then i can go back and enable the gpu (but i dontt know if it even matters.) It works fine without crashes, but i have noticed the performance is significantly worse than it used to be before the crashes. I dont  even know wha caused the crash in the first place. But oh well, it works now (kinda) yay!

3 replies

P
PierreFro
Participant
November 18, 2018

In another post we figured out this problem comes from the latest Intel UHD 630 driver. Rolling back to the .6323 version of the driver does the trick.
CC2019 and CC2018 crash on start, CC2017 doesn't crash

Driver link: Download Intel® Graphics Driver for Windows® 10


Now my problem is that Windows 10 Home automatically updates the drivers and the problem comes again...
So I'm upgrading my brand new XPS 15 9570 to Win 10 Pro. Thanks Dell !

DCSmith!
DCSmith!
Known Participant
November 18, 2018

The Intel UHD Graphics 630 version 25.20.100.6273, works fine with Premiere Pro CC 2019 on Win 10 Pro.  The problem is the Dell support website has version 22.20.16.4758.  This driver is 15 months old!  Dell agreed with me that they need to work on this.

S
ssivulka
Participant
November 2, 2018

This problem seems to be with systems that have a built-in Intel GPU (probably laptops for the most part.) On a hunch I updated my Intel HD Graphics 630 driver and now everything works without crashing...thank the Lord. Be aware though that you'll still have better performance in Premiere Pro if you disable the Intel GPU from Windows Device Manager. So the bottom line is that I think this was/is an Intel GPU driver problem not Adobe or Nvidia. (Thanks Intel!)

    DCSmith!
    DCSmith!
    Known Participant
    November 11, 2018

    In my case I have the latest version of the Intel UHD Graphics 630.   However, disabling it in Device Manager did the trick.  I swear this was working a few days ago when I was working on a different problem with Adobe (Rendering not being done by the second GPU).

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    October 15, 2018

    Hi mantum,

    Sorry for the trouble. Are there any third party plugins for Premiere Pro installed?

    Are you logged in as an Administrator? Try running the app as an Admin and check: Run an Adobe program as administrator | Windows 7, Vista

    Let us know the status.

    Thanks,

    Vidya

    Mantum
    MantumAuthor
    Participant
    October 16, 2018

    doesnt change anything

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    October 18, 2018

    Hi mantum,

    Please try the newest update of Premiere Pro using Creative Cloud and see if the issue persists.

    Thanks,

    Vidya

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