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Bewitched_Genie0D44
Participant
February 27, 2019
Answered

Premiere Pro Crashes When Dragging Clip To Timeline

  • February 27, 2019
  • 3 replies
  • 9880 views

I've tried so many things but to no avail, please help me I need this program for my studies, premiere used to work just fine for me.

Since a short while Premiere Pro crashes on me everytime I drag a clip to the timeline without fail, in my 2 years of using premiere it has never done this.

I can usually import the file just fine but as soon as the program has to load a preview of the file (like when dragging it onto the timeline) the entire program freezes up.

What I've noticed is that my GPU usage will jump to 100% as soon as this crash happens. I can however play high spec games like monster hunter world etc. just fine and the drivers of the GPU are up to date so I don't believe the problem lays with the GPU or its software.

I've tried changing to premiere 2018 and 2017 but both experience the same issue (although 2017 seemed to work for a little bit before crashing as well).

I've also tried changing around certain settings like mercury playback, updating all kinds of drivers, resetting preferences, deleting my media cache, reinstalling the entire adobe package and creative cloud making sure I deleted every single trace of adobe that was left after uninstalling and more.

I think the problem lays in the playback/previews of the clip. I'm at a total loss however and hope someone can help me out with this issue.

Laptop Specs:

Geforce GTX 970M

Intel Core I7-6700HQ 2.60GHz

16GB Ram

4K 60Hz screen < (4K might have something to do with it, I don't know)

Windows 10 version 1803

    Correct answer Vinay Dwivedi

    Windows has released one Intel Update today which fixes many issues.

    Also try the below link to update Windows 10 as these Drivers are mainly for Win 10 1809 release.

    Download Windows 10

    https://www.windowslatest.com/2019/02/26/intel-dch-drivers-version-25-20-100-6577-released-for-windows-10/amp/

    3 replies

    S
    Sinista1
    Participant
    January 2, 2025

    Having the same problem... 

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    January 9, 2025

    Hi, @Sinista1.

    I’m Kevin from support, a moderator here. Welcome to the forum.

     

    This is a very old post. Next time, you can make a new one. Since you are already here, may we have more information in order to help you? See the post, “How Do I Write A Bug Report? (https://adobe.ly/4j5Dnaf) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.
     
    Thanks,


    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Glevity
    Glevity
    Known Participant
    December 24, 2020

    I have the same issue, new windows install, new graphics card,cpu ect. & latest version of the software. Has there been any solution.

    Vinay Dwivedi
    Adobe Employee
    Vinay Dwivedi
    Adobe Employee
    February 27, 2019

    Hi Marijn,

    I think there might be some Windows updates that are pending on your machine. Please check the below link and try to install them.

    https://support.microsoft.com/en-in/help/311047/how-to-keep-your-windows-computer-up-to-date

    //Vinay

    B
    Bewitched_Genie0D44Author
    Participant
    February 27, 2019

    Hi Vinay,

    Thanks for your help so far, however I don't believe the problem lies in windows updates. I've tried updating windows and it just says it is up to date. I also tried some of the many troubleshooters that could be related to this problem but this also didn't give any results. I followed some of the steps in the link you send me, but it just leads me to a dead end.

    However I've managed to narrow down the problem somewhat and even kind of solve it:

    Problem: Premiere crashes whenever I create a sequence or a sequence exists in a save file.

    Non-practical solution: When I disable my Intel HD Graphics in the device manager the program works as normal. But this isn't really a solution as disabling this makes all my other programs including my webbrowser, file explorer etc. go wonky.

    Maybe Premiere is using the wrong display adapter but I haven't got a clue how I'd go about changing this.

    So there's still a problem but I feel like I'm getting closer to solving it, could definitely use some help and suggestions however.

    Vinay Dwivedi
    Adobe Employee
    Vinay DwivediCorrect answer
    Adobe Employee
    February 27, 2019

    Windows has released one Intel Update today which fixes many issues.

    Also try the below link to update Windows 10 as these Drivers are mainly for Win 10 1809 release.

    Download Windows 10

    https://www.windowslatest.com/2019/02/26/intel-dch-drivers-version-25-20-100-6577-released-for-windows-10/amp/

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