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Participant
Nov 16, 2022 10:41 PM UTC
Answered

Premiere Pro Crashes when pressing file button

Okay, so here is the problem:
Premier works fine, I can import, edit and play videos. I can even export videos. I can do everything, but whenever I edit or import anything in the timeline and click 'File' on the top bar, it freezes the entire software and crashes.


This also happens if I don't even try to edit or add anything to the sequence and press 'Edit' and 'Preferences'
This has made it difficult e for me to get my work done.  

I have tried:
Updating to the latest version of Premier Pro
Uninstalling and Reinstalling Premier Pro with reset preferences
Checking my Graphics Drivers and Windows 10 version is up to date.

The only temporary workaround I have worked out is pressing Ctrl_M and Ctrl_S for saving and exporting my work BUT I would prefer to not have this problem. it isn't great having the risk of falling to habit and losing work by pressing 'File' or having half the functions of Premier unusable because I can't access that particular menu. I can't even edit Premieres settings.

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Peru Bob
Peru BobCorrect answer
Community Expert
Dec 17, 2022 11:17 PM UTC

how do I specify an earlier version of the driver?


quote

how do I specify an earlier version of the driver?


By @Sean27296777rzu8

 

Go here:

https://www.nvidia.com/en-us/geforce/drivers/

and choose your video card.

Download the driver, open the file,  and after checking Custom, choose Clean installation.

19 replies

Participant
Feb 1, 2023 10:57 PM UTC

Will there be an update to fix this crash? I ran into this expact issue and downgrading to 517.40 solved the problem for me, but I use my computer for more than just Premiere Pro and ideally would like to be using the latest graphics drivers.

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Peru Bob
Community Expert
Community Expert
Feb 1, 2023 11:25 PM UTC

The 528.24 Studio Driver has bug fixes:
https://www.nvidia.com/Download/driverResults.aspx/198730/en-us/
Do a Clean Installation (choose Custom).

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Inspiring
Dec 13, 2022 12:54 PM UTC

I'm assuming you have a Nvidia GPU. If not, you can disregard this reply.

 

Have you tried downgrading the Nvidia studio driver to version 517.XX (clean install)?

 

There have been a lot of issues with the recent Nvidia drivers.

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Participating Frequently
Dec 14, 2022 2:15 AM UTC

I do have a Nvidia GPU, I will give that a shot

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Peru Bob
Community Expert
Community Expert
Nov 25, 2022 3:08 PM UTC

Did you use the Cleaner Tool before reinstalling?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Participant
Nov 27, 2022 6:29 PM UTC

No. Also something else I noticed is that Windows freezes up during the bug as well until I Ctrl+Alt+Delete the task manager tab to shut down the software

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Peru Bob
Community Expert
Community Expert
Nov 28, 2022 1:23 AM UTC

Try the Cleaner Tool.

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Peru Bob
Community Expert
Community Expert
Nov 17, 2022 12:05 AM UTC

Try creating a new project and import the old one into it.

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Participant
Nov 25, 2022 4:22 AM UTC

Its doing this in new projects and old. New projects still have the exact same problem

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