Participant

Question

Premiere Pro Crashes While Exporting Subtitles "Sorry, an error occurred"

Forum|Forum|1 year ago
April 22, 2024
7 replies
413 views

On my mac, when I try to export the subtitles along with the video. Premiere Pro crashes with "Sorry, an error occurred" notification.

I need help, as I need only the captions.

This topic has been closed for replies.

Ron Rigler

Community Manager

I'm glad you are able to get your work done.

E

emirhan36904930mvqnAuthor

Participant

Yes I did. And the issue solved by itself. Thank you!

Ron Rigler

Community Manager

Did you add info in the report dialog and select the option to allow Adobe to contact you? It may help us address the issue. Thanks!

E

emirhan36904930mvqnAuthor

Participant

The version is 24.3 and I have already tried all the ways to export the srt file. However, it is possible to export .txt file.

E

emirhan36904930mvqnAuthor

Participant

The same error appeared. Here is the report file:

https://file.io/1kYeCqPtuiqF

Stan Jones

Community Expert

@emirhan36904930mvqn,

Another possible workaround is Captions tab -> 3 dot menu -> Export -> SRT.

What version of PR?

Stan

Ron Rigler

Community Manager

With the sequence selected, File: Export: Captions.. may be a workaround. Please submit a report with comments to assist us in resolving this issue. Thanks!

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