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Question

Premiere Pro crashes while loading previews (BSOD Video memory management internal)

Forum|Forum|3 years ago
December 21, 2022
3 replies
6170 views

Hello, the system always crashes while loading previews of individual clips, into a blue screen - BSOD Video memory management internal - whether the clips are loaded in the import dialog, in the project window, or already inserted in the timeline. This is about 200 8bit FHD + 4K video shots from EOS R and EOS RP cameras.

Laptop: XPS 15 9570

GPU: GeForce GTX 1050 Ti with Max-Q Design
Internal graphics: Intel UHD Graphics 630

I have the latest drivers installed, I also tried older versions of drivers, uninstalling through DDU, but nothing helped. I am sending the dmp file from Bluescreen View in the attachment. The laptop's hardware was cleaned a few days ago and the graphics were tested with benchmarks.

Any advice please. I did not find a solution to a similar problem on the forum here. thank you very much

Finally, I would like to add that I regret the time I spent studying Premiere Pro. This is a very problematic software that has been frustrating me for a long time with crashes and all sorts of problems. It forces me to constantly deal with bug fixes instead of focusing on the creative process..

dmp.txt

This topic has been closed for replies.

P

Petr MkAuthor

Known Participant

Can someone please help? The problem still persists, the program is practically unusable.

Thank you very much!

T

thiagolunaf

Participating Frequently

hey friend, any news regarding this?

P

Petr MkAuthor

Known Participant

Currently, I have already reinstalled the OS and the problem does not occur. But the problem will probably really be on the GPU side, which is problematic on several fronts for this laptop model. I am currently working with driver version 535.98

Kevin-Monahan

Community Manager

Hello, pm,

Sorry for the negative experience. I do not know the precise specs of your computer. Can you check the Help > System Compatibility Report to check the driver status of the iGPU? In some cases, that iGPU won't allow the discrete GPU normal Quick Sync functionality.

On the System Compatibility Report: https://www.intel.com/content/www/us/en/support/articles/000058951/graphics.html

From Adobe Expert on the topic: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-no-longer-supports-intel-uhd-630/m-p/11488191#M302750

Before editing, you can avoid frustration, buggy behavior, and unnecessary crashing by optimizing 4K H.264 footage to ProRes or ProRes LT (or ProRes Proxy proxies). You'll have better performance with even a modest laptop. However, you need to be ready for much larger file sizes during the edit session. You can delete them after your project is complete. Let me know if I can help you design a better workflow to get your creative flow back on track.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Petr MkAuthor

Known Participant

Kevin, thanks for the quick reply. The System Compatibility Report shows no conflicts. I have attached more detailed specifications of the notebook.

I forgot to add the problem of creating a proxy in Media Encoder. Here, during creation (by coding with the CUDA method), the coding ends with an error message.

Export error
Error compiling movie.

Accelerated renderer error

Unable to create snapshot.

Component: H.264 type Exporter
Error code: -1609629690

In the case of Software Encoding, the encoding process ends up generating a 24b file.

I wondered if there was a problem with the corrupted files, but they can all be played back without a problem.

Thank you very much for your answer

specs.txt

Kevin-Monahan

Community Manager

Hey, Happy Holidays, pm.

Your system looks good. Your dmp file shows that you probably need to reinstall Windows runtimes. Check out a link to fix that here. Let us know if that works for you.

If not, it does sound GPU related.

Your drivers are:

Intel Driver version 27.20.100.9664

NVIDIA Driver version 527.56

Adobe engineering will be shutting down shortly for the holidays. I apologize for any delays in assistance.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio