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Community Expert
mark@headTrixCommunity Expert
Community Expert
May 15, 2019
Answered

Premiere Pro Crashing Every 2 minutes

  • May 15, 2019
  • 4 replies
  • 3213 views

I'm not sure what is happening. First I received a random message about an audio filter not loading.... and now I can't even edit. The app quits after 2 minutes or less.....I have updated Premiere, cleared the cache, cleared the preferences, deleted the entire adobe premiere file in the documents folder, I rebooted, ran disc utility, updated cuda driver, rebooted again, tried changin preview file type .... all to no avail.... just keeps crashing!

..... I really just want to complete my project.


What is happening? Anyone?

Thanks!
Mark

    This topic has been closed for replies.
    Correct answer mark@headTrix

    so not sure if it might help some. But I noticed I kept getting a message about an obsolete audio filter denoiser(Obsolete).

    It is deprecated. So I went through all the clips and deleted it from the Effect Controls Panel, and Premiere seems to behaving a bit better.

    I know it can be frustrating when things aren't working and you are trying to complete a project.... so I hope this helps someone!

    cheers,
    Mark

    4 replies

    M
    Community Expert
    mark@headTrixCommunity ExpertAuthorCorrect answer
    Community Expert
    June 14, 2019

    so not sure if it might help some. But I noticed I kept getting a message about an obsolete audio filter denoiser(Obsolete).

    It is deprecated. So I went through all the clips and deleted it from the Effect Controls Panel, and Premiere seems to behaving a bit better.

    I know it can be frustrating when things aren't working and you are trying to complete a project.... so I hope this helps someone!

    cheers,
    Mark

    headTrix, Inc. | Adobe Certified Training & Consulting
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 15, 2019

    Have you tried:

    Reset a workspace

    Reset the current workspace to return to its original, saved layout of panels.

    1. Do one of the following:
      • Click the Workspace menu icon and select Reset to Saved Layout.
      • Choose Window > Workspace > Reset to Saved Layout.

    from here:

    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    andersono26782918
    andersono26782918
    Participating Frequently
    May 15, 2019

    Hey guys, i have a simillar problem, every time i try to change subtitles or i'm editing and try to preview, it crashes and i have to close everything and my edit is lost, it's so frustating, i have some screenshots of the bug:

    M
    Community Expert
    mark@headTrixCommunity ExpertAuthor
    Community Expert
    May 15, 2019

    You can try holding down "Shift" and "Option" when you launch Premiere. This will remove plugin cache and preferences .... supposedly clears about most issues.... unfortunately its not working for me.

    It is frustrating when you're just trying to work and complete a project.... and can't! Urgh!

    Hope this helps!
    mark

    headTrix, Inc. | Adobe Certified Training & Consulting
    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    May 15, 2019

    Hi Mark,

    We’re so sorry to hear about the application crash. Is there any error message after the crash? If so, share a screenshot with us.

    Is there any specific action that triggers the crash? Share the workflow with us.

    What are the system specs(OS, RAM, CPU, GPU)? What is the dot version of the application?

    Are you logged into the machine as an Administrator?

    Thanks,

    Vidya

    M
    Community Expert
    mark@headTrixCommunity ExpertAuthor
    Community Expert
    May 15, 2019

    I am just doing simple edits of Instructional videos for the Animate team.. and after about a minute or so it just freezes, or shows the "serious error" dialogue box, or just shows me the spinning color wheel!

    Here is a screen shot, and computer specs (and yes I need a new laptop, but Ive editing much larger projects without problem.

    I am using the latest updated software.

    Please help!

    thanks,
    mark

    headTrix, Inc. | Adobe Certified Training & Consulting
    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    May 20, 2019

    Thanks for sharing the info, Mark. I am sure you might have already performed the basic troubleshooting steps to fix the issue.

    So I checked with the team with the info you provided to get more suggestions.

    Are you using the best practices suggested in this article to use images in the app? Importing still images into Premiere Pro

    Vidya

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