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Laezio5D1E
Inspiring
July 16, 2021
Question

Premiere Pro Crashing on Dell XPS 17

  • July 16, 2021
  • 1 reply
  • 706 views

The application keeps on crashing making me lose a lot of work! I've the auto save active but it does not work properly!  I have a great machine all up to date but the Premiere Pro is really unstable.

 

Help! 

This topic has been closed for replies.

1 reply

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
July 16, 2021

Hi Laezio5D1E,

 

Sorry for the crash. Would you mind sharing the following details:

  • Your system specifications (CPU, GPU, RAM, OS).
  • Do you see any crash report?
  • Does it happen with multiple projects?

I see that you are saving the project to one drive folder. For testing, would you mind saving it (along with media) to a folder that doesn't sync with the cloud (preferred desktop) and see if it brings any change?

Let us know how it goes.

 

Thanks,

Nishu

K
ken@greendestiny.com
Participant
April 8, 2023

I'm experiencing the same issues. stable for a bit after a restart, then starts dropping frames durint playback then hangs.  DEL xps17 12th Gen Intel(R) Core(TM) i9-12900HK 2.50 GHz
64.0 GB (63.7 GB usable)
Windows 11

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 8, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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