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Participant
August 14, 2017
Question

Premiere Pro Crashing on Start Up - Macbook Pro

  • August 14, 2017
  • 1 reply
  • 1403 views

I have not had any issues with Premiere until this morning. I have not been in the program for a week and now it crashes every time I try to open. Here is the fail log:

Any idea of what the problem is? I have edits I need to get done in the next couple days.

Process:               Adobe Premiere Pro CC 2017 [1494]

Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier:            com.adobe.PremierePro.CC11

Version:               11.0.0 (11.0.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Premiere Pro CC 2017 [1494]

User ID:               501

Date/Time:             2017-08-14 11:25:33.366 -0400

OS Version:            Mac OS X 10.12.6 (16G29)

Report Version:        12

Anonymous UUID:        BD89FC11-3380-5436-B27A-1C8B19BA126C

Time Awake Since Boot: 3700 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000000001e0

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

VM Regions Near 0x1e0:

-->

    __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.dvaui.framework     0x00000001055492d4 dvaui::ui::UI_Node::UI_InvalidateDrawbotCache(bool) const + 20

1   com.adobe.dvaui.framework     0x00000001055ce295 dvaui::ui::OS_Window::UI_Invalidate(dvacore::geom::RectT<int> const*, dvacore::utility::Flags<unsigned int>) + 197

2   com.adobe.dvaui.framework     0x000000010554d1ac non-virtual thunk to dvaui::ui::UI_Node::UI_ThemeUpdated(dvacore::utility::Flags<unsigned int>) + 60

3   com.adobe.dvaui.framework     0x00000001055335f9 dvaui::ui::ThemeClient::UI_SetThemeSupplier(boost::shared_ptr<boost::function<boost::intrusive_ptr<dvaui::ui::Theme> ()> >) + 121

4   com.adobe.dvaui.framework     0x000000010554c9fa dvaui::ui::UI_Node::UI_SetThemeSupplier(boost::shared_ptr<boost::function<boost::intrusive_ptr<dvaui::ui::Theme> ()> >) + 90

5   com.adobe.dvaui.framework     0x000000010553387d dvaui::ui::ThemeClient::UI_ResetThemeSupplier() + 573

6   com.adobe.dvaui.framework     0x000000010554ad78 dvaui::ui::UI_Node::UI_SetParent(dvaui::ui::UI_Container*) + 40

7   com.adobe.dvaui.framework     0x0000000105556310 dvaui::ui::UI_Container::DeleteChildren() + 144

8   com.adobe.dvaworkspace.framework 0x00000001093b8453 dvaworkspace::workspace::Workspace::~Workspace() + 259

9   com.adobe.UIFramework.framework 0x00000001065c2b3f UIF::WorkspaceImpl::~WorkspaceImpl() + 15

10  com.adobe.UIFramework.framework 0x00000001065be4c6 UIF::Workspace::~Workspace() + 38

11  libsystem_c.dylib             0x00007fffc60f2178 __cxa_finalize_ranges + 332

12  libsystem_c.dylib             0x00007fffc60f24b2 exit + 55

13  com.adobe.PremierePro.CC11     0x0000000100001f3b start + 59

Model: MacBookPro13,3, BootROM MBP133.0226.B25, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7

Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In

Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4096 MB

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: USB2.0 Hub

USB Device: iBridge

USB Device: USB3.0 Hub

USB Device: My Passport 25E2

USB Device: G-DRIVE USB

USB Device: Elements 107C

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

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1 reply

Rameez_Khan
Legend
August 14, 2017

Hi DandyVandy,

Sorry for your issue!

Try this:

Go to the following locations and rename the 'Adobe' folders to 'OldAdobe'

Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe

Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe

Location 3: Documents > Adobe

Launch Premiere Pro, accept the License Agreement and see if it works.

Note:

Thanks,

Rameez

ronaldtoppe
Participant
February 11, 2019

I had the same problem, your solution worked for me. Thanks!

R-)