Premiere Pro Crashing When Clicking File After Editing Footage

Forum|Forum|3 years ago
July 20, 2022
3 replies
2491 views

Hi, so the problem I have with Premiere Pro is that whenever I go to use the program, so like editing the footage or cutting it etc and then go to click anything at the top whether it may be file, edit, window etc it will just go into not responding and break if anyone knows how to fix this then please let me know. Thanks

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Correct answer defaultt363nuclg64v

Also just tried setting it to a constant framerate and then I put the file into premiere pro and the same issue occured

Just found the fix, the way to do it is through rebuilding windows as it seems to have been an operating system problem.

Thanks to the staff at adobe for their help.

D

defaultt363nuclg64vAuthor

Inspiring

Hi, thanks for the suggestions but unfortunately they don't work I feel like I've tried everything that I can find on the internet. Do you know of anything else that might be able to help? thanks

Peru Bob

Community Expert

Do you know of anything else that might be able to help? thanks

By @defaultt363nuclg64v

Please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

D

defaultt363nuclg64vAuthor

Inspiring

Hi, I have looked into the FAQ and none of them seem to work is there anyway that you can get me into contact with someone that I can talk to via zoom so I can show them what is happening as I need this issue fixed within the next few days many thanks.

Peru Bob

Community Expert

Does your system meet the minimum requirements?

https://helpx.adobe.com/premiere-pro/system-requirements.html

Peru Bob

Community Expert

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

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