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March 2, 2024
Question

Premiere Pro crushing on start

  • March 2, 2024
  • 0 replies
  • 187 views

Premiere Pro 24.2.1.2 (Error was also occuring on versions 24.0.1.0.85 and 23.06.0.65)

Windows 10

CPU: AMD Ryzen 5 2600 Six-Core Processor 3.40 GHz

GPU: Radeon RX 570 Series

Last month I had some technical issues with starting Premiere. It suddenly started crushing in process of editing. Then it started to crush on load, but fixed itself in a couple of tries. Now I just can't get it to work at all.

At first I could fix itself by opening through Creative Cloud (not explorer), but that method also stopped working.

The crush goes like this: It shows the loading screen as normal, then after it shows the main screen, it waits for a couple of seconds, then just closes. It is enough to try to start the project or open preferences, but it closes immideatly.

What I tried:

1) Running it as an administrator;

2) Compitability experiments;

3) Updating my drivers for graphics card;

4) Running with different user;

5) Downloading different versions (which lead to some results: it also crushes with Premiere 2023 and Beta, but Premiere 2021 is working smoothly. It takes a few seconds longer to crush with 24.2.1.2 then with Beta, due to loading time, i guess);

DLL crush file info:

FILE_IN_CAB:  03b7e6c2-100b-4f1b-96b5-f0cc424bcec9.dmp

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

CONTEXT:  (.ecxr)
rax=00007ff837c136d0 rbx=0000026edd7405e8 rcx=0000026e8a389190
rdx=000000ae953cd8b0 rsi=0000000000000001 rdi=0000000000000000
rip=00007ff83c3a6aac rsp=000000ae953cd860 rbp=000000ae953cda30
 r8=0000000000000589  r9=0000000000000040 r10=0000000000000580
r11=66c17461dc987f2f r12=0000000000000000 r13=0000000000000400
r14=00007ff83bff27e0 r15=0000000000000001
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010206
Frontend!FE::Run+0x2c61bc:
00007ff8`3c3a6aac ff5030          call    qword ptr [rax+30h] ds:00007ff8`37c13700=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff83c3a6aac (Frontend!FE::Run+0x00000000002c61bc)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00007ff837c13700
Attempt to read from address 00007ff837c13700

PROCESS_NAME:  Adobe Premiere Pro.exe

READ_ADDRESS:  00007ff837c13700 

ERROR_CODE: (NTSTATUS) 0xc0000005 -                      0x%p                               0x%p.                      %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00007ff837c13700

ADDITIONAL_DEBUG_TEXT:  Followup set based on attribute [Is_OriginalExceptionThread] from Frame:[0] on thread:[2bc8]

STACK_TEXT:  
000000ae`953cd860 00007ff8`3c3a6a17     : 0000026e`dd7405e8 00007ff8`3c7ada68 00000000`00000000 00000000`00000001 : Frontend!FE::Run+0x2c61bc
000000ae`953cd8a0 00007ff8`3c3b0883     : 0000026e`dd7405e8 00000000`00000078 0000026e`dd7405e0 00007ff8`03190000 : Frontend!FE::Run+0x2c6127
000000ae`953cd8d0 00007ff8`3c3aa9ee     : 0000026e`dd7405e0 000000ae`00000000 0000026e`dd7405e0 000000ae`953cde01 : Frontend!FE::Run+0x2cff93
000000ae`953cd900 00007ff8`3c103de0     : 0000026e`dd7405e0 00000000`00000001 0000026e`dd1c6bb0 0000026e`dd1c6bb0 : Frontend!FE::Run+0x2ca0fe
000000ae`953cd930 00007ff8`031a3cba     : 0000026e`8e031529 00007ff8`19ab0a2c 0000026e`8e031529 0000026e`a89f1be0 : Frontend!FE::Run+0x234f0
000000ae`953cdf70 00007ff8`03073087     : 0000026e`a89f1be0 000000ae`953ce2c0 0000026e`a89f1be0 00000000`00000000 : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x5fa
000000ae`953ce000 00007ff8`3bff281b     : 00000000`00000000 00000000`00000000 00007ff8`3defccf0 00000000`00000008 : dvacore!dvacore::config::PurgeMemory+0xc7
000000ae`953ce030 00007ff8`3bff28d7     : 00000000`00000064 00007ff8`545f1c4f 000000ae`953ce5f0 00000000`00000000 : Frontend+0xd281b
000000ae`953ce290 00007ff8`03072e06     : 0000026e`a89f1be0 000000ae`953ce5b8 000000ae`953ce2c0 000000ae`953ce5f0 : Frontend+0xd28d7
000000ae`953ce580 00007ff8`031a4775     : 0000026e`b8a8d9f0 00007ff8`54402bac 0000026e`b8a8d9f0 00000000`00000000 : dvacore!dvacore::config::ExecuteTopLevelFunction+0x66
000000ae`953ce630 00007ff8`543fe858     : 00000000`00000001 00000000`00000000 00000000`00000001 00000000`00000000 : dvacore!dvacore::threads::AdaptCurrentEventLoopAsExecutor+0x10b5
000000ae`953ce6c0 00007ff8`543fe3dc     : 00000000`00000000 00007ff8`031a46d0 00000000`0002009a 00007ff8`00000400 : USER32!UserCallWinProcCheckWow+0x2f8
000000ae`953ce850 00007ff8`54410c93     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : USER32!DispatchClientMessage+0x9c
000000ae`953ce8b0 00007ff8`54670e64     : 00000000`00000000 000000ae`953ce998 000000ae`953cea08 00000000`00000068 : USER32!_fnDWORD+0x33
000000ae`953ce910 00007ff8`51cb1064     : 00007ff8`543fa5c3 ffffffff`ffffffff 00007ff8`543fe703 00007ff8`543feb96 : ntdll!KiUserCallbackDispatcherContinue
000000ae`953ce998 00007ff8`543fa5c3     : ffffffff`ffffffff 00007ff8`543fe703 00007ff8`543feb96 00000000`00030000 : win32u!NtUserPeekMessage+0x14
000000ae`953ce9a0 00007ff8`543fa523     : 00000000`00000000 0000026e`8a748310 00000000`00000000 0000026e`b8aa1700 : USER32!_PeekMessage+0x43
000000ae`953cea10 00007ff8`3c0dec4a     : 00007ff8`3c51da48 000000ae`953ceb80 00000000`00000001 00007ff8`3c52b008 : USER32!PeekMessageW+0x143
000000ae`953cea80 00007ff8`3bfe7e51     : 0000026e`a944d160 0000026e`a944d160 00000000`00000000 0000026e`8bbde110 : Frontend+0x1bec4a
000000ae`953cecb0 00007ff8`3c0dfe17     : 0000026e`8e51e970 000000ae`953cf480 0000026e`8e51e970 00000000`ffffffff : Frontend+0xc7e51
000000ae`953ceef0 00007ff8`3c0e0872     : 00000000`00000140 00000000`00000000 00000000`00000000 00000000`ffffffff : Frontend+0x1bfe17
000000ae`953cf280 00007ff8`3c0e0a3b     : 000000ae`953cf3d0 00000000`00000000 0000026e`8dfb4e80 0000026e`8dfb4e80 : Frontend+0x1c0872
000000ae`953cf300 00007ff6`91b31e6b     : 000000ae`953cf480 00000000`00000000 00007ff6`91b31670 00000000`00000074 : Frontend!FE::Run+0x14b
000000ae`953cf380 00007ff6`91b330d2     : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Pro+0x1e6b
000000ae`953cf700 00007ff8`527d7344     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : Adobe_Premiere_Pro+0x30d2
000000ae`953cf740 00007ff8`546226b1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : KERNEL32!BaseThreadInitThunk+0x14
000000ae`953cf770 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME:  Frontend+2c61bc

MODULE_NAME: Frontend

IMAGE_NAME:  Frontend.dll

STACK_COMMAND:  .ecxr ; ~~[0x2bc8]s ; .frame 0 ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID:  INVALID_POINTER_READ_LEAK_c0000005_Frontend.dll!Unknown

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  24.2.1.2

FAILURE_ID_HASH:  {e48e125e-90d8-41fa-e2a3-b336af7de570}

Followup:     MachineOwner

I tried to find answer on this Error, from which I assumed that it is due to my graphic drivers, but problem is still accuring after updating, so I guess not?.. In case I didn't provide enough information on problem, I encourage you to guide me.

Hoping to get feedback!

 

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