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Question

Premiere Pro CS4 Installation Failed - Again!

Forum|Forum|16 years ago
April 22, 2009
5 replies
23663 views

Hi all

We are currently using an old version of Adobe Premiere which I would like to upgrade to the latest version. I want to show everyone in the company how good the latest version is and get them to pay for an upgrade/full version.

I then noticed a free trial download for Adobe Premiere Pro CS4 and thought great idea. Well done Adobe I can now show everyone how good the latest CS4 version is.

5 days later I still can not get the damn thing to install and work!! 😞

In a desperate move I even tried it on a new Windows XP Pro SP3 - 3Gb RAM - Quad Core - 1Tb HD etc.. and when I try and install the Premiere windows 1.3Gb trial installation it eventually says at the end of the installation process (which takes for ever) "Installation Failed - One or more required components of Adobe Premiere Pro CS4 failed to install correctly." and it shows the following error log:

Adobe Dynamiclink Support
Error:
Error 2.

Adobe Media Encoder CS4
Error:
Error 2.

Adobe Media Encoder CS4 Additional Exporter
Error:
Error 2.

Adobe Media Encoder CS4 Dolby
Error:
Error 2.

Adobe Premiere Pro CS4
Error:
Error 2.

Adobe Premiere Pro CS4 LangPack (en_US)
Error:

Over the last 5 days I have looked through this forum site and tried every recommendation it suggests to fix the problem including:

1) Uninstalling / Re-installing serveral times the Adobe Premiere Pro CS4 which eventually comes up with the above error.

2) Turned off all Anti-Virus applications and disabled all running windows applications.

3) I have also tried the WinCS4Cleanupscript process

4) Manually deleted and removed the premiere folders

5) I even rang up adobes technical support line and they said use the forums to solve the problem. Cushy job they have...

None of the above fix the problem...

So here I am. Has anyone got any ideas how to make it run up in trial mode ?

Your help and advice would be greatly appreciated as I suspect im not the only one having this problem.

This topic has been closed for replies.

Ma7amed

Participant

I had the same problem and solved by doing both solutions

1- Delete cache.db file located in C:\Program Files\Common Files\Adobe\Adobe PCD\cache

2- Use English (International) in installation.

I

in_rainbows

Participant

I have done it!

Simply delete the cache.db file located in C:\Program Files\Common Files\Adobe\Adobe PCD\cache

It should atleast be that in Vista.

So just delete the cache.db file and reinstall however you may have to re-enter serials of other adobe products.

This was so frustrating! I just had to come back and help someone that may have the same problem.

Thanks

the_wine_snob

Inspiring

Thank you for posting. You are correct, in that it may help someone else in the future.

The biggest problem with diagnosing installation problems is that most users do not encounter them. All we have to go by is what worked, or did not, for others, who have posted - plus some guesswork.

Appteciated,

Hunt

T

Transcopies

Participant

I had the same error 2 at installation . To solve it, I re-downloaded the program from Adobe Site (my version on hard disk C was corrupted), then install it over without uninstalling, then got no error message after installation. Updated then finally got a message error only when updating which was Adobe Output Module 2.1:Failed to install. I did not solve that one yet. But now I am very happy , I have sound in Premiere Pro CS4 with mpg even after the update.

Because I had an error message "Adobe Output Module 2.1:Failed to install" I uninstalled every thing and I re-installed the Master Collection CS4 even serial number. To make sure I had the sound in premiere Pro CS4 this is the only module I didn't upgrade. I have no error and I have sound with mpg.

the_wine_snob

Inspiring

You are probably way ahead of me on this, but I'll throw it out anyway. You downloaded the trial file, probably a ZIP. You Extracted that ZIP file to the HDD, including its full folder structure. For the Extracted files, you Dbl-clicked on the Setup.exe (or whatever it's called), after shutting down all AV, spyware and pop-up blockers. Is that correct?

If so, then here are a few ideas:

1.) you have a corrupt ZIP file. Download again.

2.) your Administrator rights are getting in the way of the installation. Make sure that you are set to Administrator.

3.) you need to upgrade your MicroSoft Installer (MSI) from the MS Web site, for your specific OS and SP version, if applicable

4.) you need to upgrade your Adobe Flash plug-in (Adobe Flash site)

5.) you need to upgrade your Apple QuickTime

6.) you need to update your audio and video drivers

7.) something on your system is killing the install and not giving you any error message

That's all that I can think of - sorry. With Photoshop, you can install in Safe Mode, but I think that Eddie Lotter pointed out that PrPro will not do this.

Good luck,

Hunt

T

The_Old_Timer_-_2001Author

Participating Frequently

Many thanks for your suggestions.

I downloaded the Adobe Premiere CS4 trial files twice now just to make sure it was not corrupt downloads.

The 2 files I end up getting are:

1) ADBEPPROCS4_LS7.7z 1,268,588 KB

2) ADBEPPROCS4_LS7.exe 1,200 KB

I run the exe and it then goes through a very long installation process and eventually comes up with the error log above. Tried this on 2 machines now with the same result.

Will check out your other suggestions on Adobe Flash and Apple Quicktime and drivers etc

The only errors I see are at the very end of the installation process and are detailed in my original post.

Will get back to you shortly with how I get on with your suggestions above.

the_wine_snob

Inspiring

OK, the .7z file is an archived file. It is "zipped" and needs to be Extracted first. Used to, one needed the 7Zip utility, but now with XP you should be able to use Windows Explorer to Extract it to the HDD. Did not know that the trial was now in two different files - the installer and the content file. Extract that 7z file, including all of the folder structure. I'd do this in the same folder as the .EXE file, so it should be able to find all that it needs. Be sure to turn off any AV, pop-up blockers, etc. first.

Good luck,

Hunt