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deanj42662471
Participant
December 14, 2016
Answered

Premiere Pro CS6 - Trashing Files

  • December 14, 2016
  • 1 reply
  • 219 views

Hi,

School setup 32 iMacs running Master Collection CS6. Media students use Premiere Pro to do A level coursework (video editing) - we had 10.10 last year with CS6 and no problems.

Upgraded to 10.11 over the summer and Premiere Pro is now trashing preview files causing the student projects to corrupt (weeks/months worth of work) get corrupted and we can't recover the files as when PPro sends the project to the trash it does some weird conversion to .epr files and I can't recover the project.

I've tried launching Adobe Application Manager and updating CS6 to the latest version (Version 6.0.5) but doesn't do any fix. Read a few forums and other users have experienced this issue and some found a little fix but not a permanent solution.

I have un-installed CS6 and re-installed and EVEN wiped all the iMacs and starting again, still does it though.

I have installed CS5 master collection and it seems to work fine with 10.11 but obviously I only have a trial version of this.

Has anyone experienced this, and they could shed some light or experience onto my problem? Media teachers are getting frustrated as they are losing student work, and they are getting further behind with the courses.

Thanks in advance, any support is appreciated!

Curt Blunt

[personal info deleted by mod]

This topic has been closed for replies.
Correct answer John T Smith

You need an old (compatible) operating system to work with that 4 year old version

History of MINIMUM requirements from CS3 to Cloud

http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-premiere-pro.html

Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 14, 2016

You need an old (compatible) operating system to work with that 4 year old version

History of MINIMUM requirements from CS3 to Cloud

http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-premiere-pro.html

Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system