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BogdanCvejic
Participant
October 18, 2023
Answered

Premiere pro deleting my files! Help

  • October 18, 2023
  • 8 replies
  • 964 views

Hello, I need help on a serious issue that keeps happening during the last few days. The issue is that in the middle of my work, some of the files in my project go offline. Then when I try to relink them, it says that there's a generic error. Then I try to find those clips in Finder and they're gone! They don't exist. They're not in the trash can. When I tried downloading the missing files again and copying to the same directory there was another error (attached pic). I am really panicking because I'm an editor and it's a serious issue. The files were on the external HDD, I thought that the HDD is faulty and copied everything to another one but the same thing happened. I'm using Mac Studio M2 32GB 1TB and Premiere PRO 2024 (happened on a previous version too). Did anybody have the same issue?? 


Thanks

 

    Correct answer BogdanCvejic

    @jstrawn thanks
    I may have found a solution. All drives were formatted as NTFS. I switched to Paragon from Tuxera this morning and it seems to have resolved the issue. But I would be very greatful if you can check it with the product team anyway. Btw, I've found a comment here in the Adobe community posted by a guy who described absolutely the same issue like mine. But it was a year ago and had no answer. 

    8 replies

    L
    Lynn28653633wtbx
    Participant
    January 23, 2025

    Hi i have the same issue. And i don`t know how to resolve it, i lost a lot of data and i dont understand how to get it back.. Using Premiere pro 2025 Mac book Pro 14 32GB and a San Disk Extreme 2TB.Thanks in advance.

    S
    Sasa334710356ksr
    Participant
    November 18, 2023

    These are the error messages that first appears:
    Then the files went offline.

     


    And when you check your SSD, the files dissapeared.

    First Aid is showing no errors with SSD:

     

    S
    Sasa334710356ksr
    Participant
    November 18, 2023

    I've just got the same problem with:
    SanDisk 1TB
    Format: ExFAT
    Premiere Pro 2024


    All files that have been used into the sequence just got dissapeard from SSD.
    Other imported files are still present.
    This is a second time that it's happening to me! 

     

    Any permanent solution?

    B
    BogdanCvejicAuthor
    Participant
    October 19, 2023

    @jstrawnYou're welcome. I hope this is the solution indeed. 🙂
    Here's the link, last comment is the one I'm talking about.

    https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-deleted-all-of-my-original-video-files-for-good-over-18-hours-of-editing-and-priceless/td-p/10542656


    jstrawn
    Community Manager
    jstrawnCommunity Manager
    Community Manager
    October 19, 2023

    Thanks for getting back to us @BogdanCvejic. You're right that reading from NTSF drives on Mac hardware using their own OS tools is not going to be very reliable. I'm glad you found a solution and I've marked your own answer correct. If possible, please paste the link to this thread into that other post you found.

    B
    BogdanCvejicAuthorCorrect answer
    Participant
    October 19, 2023

    @jstrawn thanks
    I may have found a solution. All drives were formatted as NTFS. I switched to Paragon from Tuxera this morning and it seems to have resolved the issue. But I would be very greatful if you can check it with the product team anyway. Btw, I've found a comment here in the Adobe community posted by a guy who described absolutely the same issue like mine. But it was a year ago and had no answer. 

    jstrawn
    Community Manager
    jstrawnCommunity Manager
    Community Manager
    October 19, 2023

    @BogdanCvejic This sounds like a very urgent problem for you. Let me check with the product teams and see if there is any known cause.

    B
    BogdanCvejicAuthor
    Participant
    October 18, 2023

    this happened on 4 different hard drives, two different machines (mac studio m2 and macbook pro m1), premire pro versions and osx's...

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