Skip to main content
M
Maravidenak
Participant
June 9, 2020
Answered

Premiere Pro does not work - start page ends up in endless loading

  • June 9, 2020
  • 2 replies
  • 777 views

Premiere Pro Version 14.2

MacBook Air 13 - OS Catalina 10.15.3

 

Steps to reproduce:

- start Premiere Pro

- start page opens - ends up in an endless loading

- nothing happens

 

I tried to restart premiere pro, restart my mac - nothing helped!

It worked just fine 2 weeks ago!

 

Thanks

Mara

This topic has been closed for replies.
Correct answer Sumeet_Kumar_Choubey

Hi Mara,

 

We're sorry about this issue. Please try these steps and check if it's working properly.

  • Open an existing project instead of launching the app.
  • Disconnect from the internet & try to launch.
  • If you are able to access the Menu bar, change Startup preference to Open Most Recent
    (Premiere Pro > Preferences > General > At Startup > Open Most Recent)

Let us know if it helps.

 

Thanks,

Sumeet

2 replies

A
Anonymous
September 11, 2020

I have found that the main window to load the project has loaded off screen to the left!!! If you get to the main screen, and the pop up window that asks you where to go shows up, CLICK THE X ON THE TOP RIGHT AND GRAB YOUR MOUSE AND DRAG IT FROM THE FAR LEFT OF YOUR SCREEN AND YOU WILL SEE THE WINDOW!!!

S
Adobe Employee
Sumeet_Kumar_ChoubeyCorrect answer
Adobe Employee
June 9, 2020

Hi Mara,

 

We're sorry about this issue. Please try these steps and check if it's working properly.

  • Open an existing project instead of launching the app.
  • Disconnect from the internet & try to launch.
  • If you are able to access the Menu bar, change Startup preference to Open Most Recent
    (Premiere Pro > Preferences > General > At Startup > Open Most Recent)

Let us know if it helps.

 

Thanks,

Sumeet

    M
    MaravidenakAuthor
    Participant
    June 9, 2020

    Hi Sumeet,

     

    So it worked with opening an existing project - from there I can navigate!

     

    Thanks

    Mara

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices