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KevanPlayz
Participant
July 23, 2022
Answered

Premiere pro encoding does not work..

  • July 23, 2022
  • 1 reply
  • 2801 views

Hi could someone help me with this issue I have.. I have been using this app for the past 6 months on my laptop and it has worked perfectly fine... no issues but now it won't finish encoding as it is stuck at 0%

 

Laptop spec:

Dell inspiron 14 5410 2 in 1

8GB ram (upgrading to 16 in 1 month)

512GB Nvme 3.0 SSD (40% full)

Intel Iris Graphics (2GB)

Nvidia Mx350 secondary graphics (1GB or 2 GB)

Intel I5 11th Gen 10k smthn..

Windows 11 64 bit

 

I normally render My videos by exporting on premiere pro or sending it to media encoder.. it used to work fine but not neither one of them export properly .. I use Mercury playback engine hardware accelerated (CUDA) but now that option is missing so I use (OpenCL) then it stopped working? Usually I render the vid on H.264 on medium or high bitrate at 60fps and 48Hz audio stereo channel. 

 

Please do help me ASAP since I am a yotube content creator and really need this to be fixed 🙏 😢 

 

 

This topic has been closed for replies.
Correct answer Kevin-Monahan

Hi KevanPlayz,

Sorry. You might try reinstalling the GPU drivers and get your CUDA acceleration going again. Then, I think you'll be back in business. Can you try it?

 

Thanks,
Kevin

1 reply

Peru Bob
Community Expert
Community Expert
July 23, 2022

Try turning off Hardware encoding in the Video tab of the export settings.

KevanPlayz
Participant
July 25, 2022

Hey Peru Bob, 

 

I tried what you told me to do but the same issue... 

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity ManagerCorrect answer
Community Manager
July 26, 2022

Hi KevanPlayz,

Sorry. You might try reinstalling the GPU drivers and get your CUDA acceleration going again. Then, I think you'll be back in business. Can you try it?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio