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elizabethv91296280
Participant
Dec 4, 2025 12:14 AM UTC
Question

Premiere Pro exe installer won't open

I just purchased Premiere Pro after using Premiere Elements for years. I've downloaded the installer, opened it as administrator. The intial window appears asking if I want Adobe Installer to make changes to my device. I click YES.....then NOTHING happens. The window disappears. I've checked to make sure my system is compatible. I've updated my Intel Graphics Driver, I've run the Adobe LogCollector. Now what? I need to use this for work! HELP!

2 replies

Peru Bob
Community Expert
Community Expert
Dec 4, 2025 12:57 AM UTC
Peru Bob
Community Expert
Community Expert
Dec 4, 2025 12:56 AM UTC

Download the Creative Cloud Desktop app and install from there:

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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