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maxt98413932
Participant
April 3, 2019
Answered

Premiere Pro export freezing when selecting file location

  • April 3, 2019
  • 3 replies
  • 5358 views

Pretty much I can't use the export function within Premiere Pro without it freezing when I choose the name and file location of the video. I use media encoder in the mean time but I'm keen to try fix this problem if possible.

    Correct answer Peru Bob

    Try resetting the preferences:

    FAQ: How to reset preferences in Premiere Pro?

    If that doesn't work, try resetting the Workspaces:

    Reset a workspace

    Reset the current workspace to return to its original, saved layout of panels.

    1. Do one of the following:
      • Click the Workspace menu icon and select Reset to Saved Layout.
      • Choose Window > Workspace > Reset to Saved Layout.

    from here:

    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    3 replies

    I
    iamsikora
    Known Participant
    January 24, 2023

    I have tried all suggestions and it is still freezing.

      E
      editjames
      Participant
      February 11, 2023

      This is still happening to me! It's like there's an invisible window that I can not click to close.  Driving me nuts, it happens randomly.  

        S
        Sohaib300970157hxp
        Participant
        June 24, 2023

        same issue...

          elisabethg94159008
          elisabethg94159008
          Participant
          June 10, 2020

          I have done all of these things and cleared the media cache and nothing works. It freezes as soon as I select export. It also doesn't work when I go through media encoder. 

            Vidya Sagar
            Adobe Employee
            Vidya Sagar
            Adobe Employee
            April 3, 2019

            Hi maxt98413932,

            We’re so sorry to hear about the freeze issue. Please share more info for investigation:

            1. What are the system specs(OS, RAM, GPU, CPU)?

            2. Are you logged in as an administrator?

            3. What is the destination location of the export?

            4. What is the exact dot version of the app?

            Thanks,

            Vidya

            M
            maxt98413932Author
            Participant
            April 3, 2019

            1. Windows 10, 16GB, GTX1080, i7-7700K

            2. Yes

            3. The default is a previous project folder on a 2TB HDD but won't let me change anything because premiere freezes the moment the window opens. Only a few folder/file icons load. Can't click on anything to close other than task manager.

            4. 13.0.3

            Peru Bob
            Community Expert
            Peru BobCommunity ExpertCorrect answer
            Community Expert
            April 3, 2019

            Try resetting the preferences:

            FAQ: How to reset preferences in Premiere Pro?

            If that doesn't work, try resetting the Workspaces:

            Reset a workspace

            Reset the current workspace to return to its original, saved layout of panels.

            1. Do one of the following:
              • Click the Workspace menu icon and select Reset to Saved Layout.
              • Choose Window > Workspace > Reset to Saved Layout.

            from here:

            https://helpx.adobe.com/premiere-pro/using/workspaces.html

            If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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