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Matt Tornquist
Participating Frequently
August 12, 2021
Question

Premiere Pro Export Glitched Frames on M1

  • August 12, 2021
  • 25 replies
  • 31844 views

Hello,

 

We just recently got 2 new m1 macbooks for video eiting and are having a problem where frames have glitches in them while ecporting. Have tried both harware and software encoding while exporting from both premiere directly as well as media encoder. Have also tried different formats for exporting, H.264, Quicktime, etc, and the problem seems to occur no matter what settings we choose. Initially I thought this was a computer specific problem however it is happening to both of our brand new M1 Macbooks.

 

It's usually a 1 frame long glitch that scales/repositions a small portion of the video

It occurs at different points in each export

 

Any ideas to fix?

I've attached samples, AME glitch happens at 0:21; PPHW at 0:06, 0:15 and 0:22; and PPSW happens at 0:10

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    25 replies

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    mj_cowley
    Participant
    November 23, 2021

    Dropping a message here to report the same. I've had this problem on my M1 Mac Mini for the past 6 months and was only able to rectify by rolling mac to an older version of Premiere Pro (15.2).

     

    I've since purchased a new M1 MacBook Pro and was saddened to see I'm getting the same glitches others report when exporting via H264. I guess I'm rolling back again, but I'd really ... really like Adobe to fix this soon.

    S
    Svetlana Sv
    Participating Frequently
    November 14, 2021

    Hello everyone and mayjain

    I want to share with you a BIG THING that my team and i discovered. 

    If you export your sequence in prores - voila - there are no glithes!!!!!!!

    But if you render in h264 - here they are.

     

    We tested it on 10 renders and it worked. Let's discuss it together, can you try the same and share results, please?

    Also mayjain can you please suggest why it could be the problem and test it with your adobe team too?

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    November 17, 2021

    Hi @Svetlana Sv ,

    Can you please share your export settings for H264 where you see this issue ?

     I want to reproduce the exact scenario at my end to discuss it with my team ?

     

    Thanks,
    Mayjain

    S
    Svetlana Sv
    Participating Frequently
    November 17, 2021

    Hi

     

    H264 25fps progressive vbr 1 pass aac audio 320 kbps 

    exclusivemoose
    exclusivemoose
    Known Participant
    September 9, 2021

    Not sure if you figured it out yet - but if you revert back to both premiere and media encoder back to version 15.2, it will fix the issue.  Adobe has completely botched the m1 update for version 15.4, and made exporting videos impossible without this glitchy footage!  It's been months with no fix.

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    September 10, 2021

    Hi @exclusivemoose ,


    This is fixed in the beta build. Many users have confirmed the fix. 
    Please try the latest beta once and let us know.

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

     

    Thanks,

    Mayjain

    A
    aleyland
    Participating Frequently
    September 20, 2021

    hey y'all.

    just moved a project over from my mac pro to m1 macbook air (both 15.4.1) and am having issues with partial white frames on export. tried h264, h265, prores, and using both premiere and media encoder,

     

    i just downloaded the beta version and it crashes as soon as i import project into the app.

    any work arounds for export? 

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    August 25, 2021

    Hi @Matt Tornquist @RomainRenoux ,

     

    Sorry again for this issue. We have enabled Hardware Acceleration decode of HEVC/H264 4:2:2 10 bit on Mac ARM systems in the latest Premiere Pro Beta builds. We expect the issue to get fix in the latest beta build(starting from build 58). 

    Please download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

    https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

    You can have a look at the announcement here: 
    https://community.adobe.com/t5/premiere-pro-beta/discuss-hardware-acceleration-decode-for-4-2-2-10-b...

     

    Please let us know how it goes for you. Rest assured that we are actively monitoring this issue.

     

    Thanks,
    Mayjain

    M
    Matt TornquistAuthor
    Participating Frequently
    August 25, 2021

    Hey Mayjain,

     

    Thanks for the help!

    Is there a way to force an account to be elligible for beta apps?

    I have it on my account but not on the account that this computer is logged in as

    M
    Community Manager
    mayjain7130546Community Manager
    Community Manager
    September 9, 2021

    Hi @Matt Tornquist,


    Were you able to download the beta build and check this ?

    Thanks,

    Mayjain

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    August 12, 2021

    Hi Matt Tornquist,

     

    We're sorry about the poor experience. We're investigating a similar issue. Are these media files recorded on any of the Sony cameras like A7S III or FX3? Also, are you using the latest version of Premiere Pro?

     

    Thanks,

    Sumeet

    M
    Matt TornquistAuthor
    Participating Frequently
    August 12, 2021

    Yes it is the latest version of premiere and they were recorded on an a7siii, the same project opened and exported on intel macs have no issues

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    August 13, 2021

    Thanks for confirming that. We're currently working on this issue and will try our best to get this sorted as soon as possible. In the meantime, you may try transcoding the media files using any external transcoder like HandBrake & then import the transcoded files in Premiere Pro. Alternatively, you may also run the app in Rosetta mode and check if it's working properly. Hope it helps.

     

    Thanks,

    Sumeet

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