Premiere Pro freezes and crashes lots daily

Hey Yash,

Sorry you’re running into this. On paper, your system specs actually look pretty solid for this kind of workflow, so I’d be curious what codec those A7S3 files are and whether Premiere is trying to decode three 4K streams simultaneously in the multicam.

A few things I’d try first:

• Turn off Hardware Accelerated Decoding in Preferences > Media, restart Premiere, and test again.

• Fully clear the media cache using the Shift-reset launch option when starting Premiere, since that clears both the current and older media cache files.

• Test the project with proxies, especially if these are long GOP HEVC files from the A7S3. I’d probably try ProRes Proxy at Half resolution first.

• Try disabling the second monitor temporarily just as a test, since you mentioned right-click/program monitor interactions.

The fact that it sometimes freezes and then recovers makes me wonder whether this is decode/GPU related rather than raw disk throughput.

Also, if you can post one of the actual error messages/screenshots, that would help narrow it down a lot.

Cheers,
Kevin

Hi Yash,

Thanks for the question. Have you updated to 26.2.2 yet? Let us know. Sorry for the hassle.

Thanks,
Kevin