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K
KQRach
Participant
January 28, 2019
Question

Premiere pro freezes and crashes when importing files

  • January 28, 2019
  • 5 replies
  • 29115 views

I have an issue importing media to Premiere Pro CC 2018 as it immediately crashes once import begins.

Before writing this thread, I had a look at several forums and taken the below measures:

  • Re-install Premiere Pro CC 2018
  • Moved to Mercury Playback Engine Software only
  • Change project view to list and hover scrubs
  • Proceed to ingest the media either with Apple ProRes or Apple ProRes proxies
  • Checked that none of the files are corrupt

Unfortunately, none of these nor their combination have worked. My MacBook Pro has the following specs:

  • MacBook Pro: (15-inch, 2017 Four Thunderbolt 3 Ports)
  • Processor: 2.7 GHz Intel Core i7
  • Memory:16 GB 2133 MHz LPDDR3
  • Graphics: Intel HD Graphics 630 1536 MB
      This topic has been closed for replies.

      5 replies

      R
      rexd67351026
      Participant
      June 29, 2020

      I think am having the same issue. When I drag the .MOV files from my downloads folder to my Premiere Pro project timeline, my laptop restarts almost immediately. These are videos that I took on my iPhone 11 Pro that I want to edit in Premiere Pro...

       

      I am working on a brand new laptop with 2TB of space. 
      Laptop specs: 

      MacBook Pro (16-inch, 2019)

      Processor: 2.4 GHz 8-Core Intel Core i9

      Memory: 32 GB 2667 MHz DDR4

        B
        brianm93534281
        Participant
        July 23, 2019

        I disabled TrendMicro AV and restarted Premiere Pro... The import worked fine from then on; no more crashing. Not sure what it was doing but no other fix worked for me. Perhaps I got lucky.

        G
        gregoryh30570734
        Participant
        January 2, 2020

        how does one disable TrendMicro AV?

          rubys66745409
          rubys66745409
          Participant
          May 31, 2019

          Hi,

          I was also having the same problem with premiere. I'm no expert but what worked for me was not importing the files through premiere but opening my file explorer separately and dragging them into the project.

          Hope this helps someone because I was having this issue for ages!

          Kevin J. Monahan Jr.
          Kevin J. Monahan Jr.
          Legend
          February 13, 2019

          KQRach,

          Please reinstall CC 2017 and see if the files import there. If they do, it may be that the 80D is creating QuickTime files that are out of compliance. If you can, upload a sample file so I can report this to engineering. Sorry for the frustration.

          Kevin

          Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
          P
          PaulBlaccard
          Participant
          March 24, 2019

          Import hangs and crashes premiere pro from the file menu only.  The program doesn't scan the drives. If this is a tip for the people in support and fixing this annoying bug, what seems to fix it is redefining the work drive in preferences. I'm on a custom PC running win10 latest version

          Christian.Z
          Community Expert
          Christian.ZCommunity Expert
          Community Expert
          January 28, 2019

          What about your storage configuration? where is each and everything stored?

          Have you tried changing the location of your cache folder?

          Have you tried importing one file at a time?

          When you say crashes, do you mean freezes? or premiere quits with an error? can you tell us what the error is?

            K
            KQRachAuthor
            Participant
            January 28, 2019

            Hi Christian,

            Yes storage, cache, doing on at a time all tried.

            It freezes the second I try import something, I get the rainbow wheel of death and then I get 'premiere has encountered a serious error'.

            New development though, its only doing it was these canon 80D files, but is perfectly happy with sony and audio files.

            I've gone through each clip and every one of them is fine so I'm stumped!

            Christian.Z
            Community Expert
            Christian.ZCommunity Expert
            Community Expert
            January 28, 2019

            I need to know where are Cache files stored, where are media files stored, where are project files stored.

            what is the nature of the 80D files?

            What do you mean by "Yes storage, cache, doing on at a time all tried." what have you tried exactly?

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