Skip to main content
Martinnel
Martinnel
Inspiring
July 20, 2018
Question

Premiere Pro Freezes on Startup

  • July 20, 2018
  • 2 replies
  • 5153 views

That subject line sure has been written a lot. I was happily working away on v.12.1.1 when all of the sudden, Premiere crashed. All attempts at restart have caused it to freeze on the splash screen. Here's what I've tried:

  1. Restart Premiere
  2. Restart Mac
  3. Follow Adobe's instructions at this page.
  4. Trashed workspaces
  5. Installed (even though I'm in the middle of a project) the brand new update, v.12.1.2
  6. Tried Options 1 and 2 on this page. I didn't try Options 3 onward because no one had any luck with them on this thread.

I'll add to this as I try more things, but, please, if anyone sees a solution, please share. I'll likely next figure out how to trash my preview files and preferences, but both of those actions are going to make me want to cry a little bit. So much time when into them.

7. This may have done it. I went to Library/Application Support/Adobe/Common and I deleted three folders: Media Cache, Media Cache Files and Peak Files. I could then relaunch Premiere. It rebuilt the cache files (I think that's what the process is called) and— no audio.

8. I've deleted render files for my sequence and will then check again.

Martin

System Specs

Early 2009 Nehalem MacPro4,1, 2 X 2.6 GHz Quad-Core

OS 10.11.6

Samsung 850 EVO 1 TB system drive

32 GB RAM

ATI Radeon HD 4870 GRFX Card

Blackmagic Intensity Pro 4K, Driver: 10.8.2

Adobe Premiere Pro CC 2018, v. 12.1.2

Adobe Media Encoder CC 2018 v.12.1.1.12

    This topic has been closed for replies.

    2 replies

    fireflyyyyyy
    fireflyyyyyy
    Participant
    April 24, 2019

    same here. what i did in this situation:  assuming you are in premiere, but GUI is freezed, click on a top tab of application (file, edit, clip etc) - this brings back the panels in GUI. then go to the project panel and double click the sequence you want to modify. this worked for me. lol )))) i know it's funny...i still can't believe this worked for me

    Martinnel
    MartinnelAuthor
    Inspiring
    July 21, 2018

    Just adding on. Deleting and re-rendering makes it play, but no audio. Turns out that was another, seemingly unrelated bug. Soloing a track in my timeline—any track and then unsoloing it fixed the audio issue.

    Martin

    Martinnel
    MartinnelAuthor
    Inspiring
    July 21, 2018

    And now, the next day, it won't start up again. Freezes on splash screen.

    Martin

    Martinnel
    MartinnelAuthor
    Inspiring
    July 21, 2018

    9. Uninstall, restart computer, reinstall, start, it worked for a while and then froze up tight.

    While waiting for it to relaunch—or not— I should note here that I am working on a four minute sequence with everything rendered.

    —Ooh, this is a new one. It started to launch, an image came up on my 3rd monitor, but, none of the Premiere interface is showing on my computer monitors. If if hit my space bar the video and audio plays, but my menu bar still shows Chrome is the active application no matter what I've tabbed to. JKL do nothing.

    I'll be back.

    Martin

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices