Hi,Premiere Pro used to run fine on my PC, but one day it just stopped working and it’s been months since. Now, every time I try to launch it, it hangs with a “Not Responding” message and a black or grey screen (before any UI loads). I've tried everything I can think of: System: AMD Ryzen 5 5600G (no dedicated GPU) Windows 11 16GB RAM Premiere Pro (tested multiple versions: latest, 2023, older that used to work) What I’ve already tried: Reset preferences Deleted media cache + App Data folders Clean reinstallation (tried at least 5 different versions) Updated Windows Updated and rolled back AMD graphics drivers Disabled GPU acceleration manually Ran as admin / Safe mode No third-party plugins Nothing has worked. It just opens, shows a gray or black window, and gets stuck as "Not Responding" forever. Would really appreciate any help — or even confirmation if others on AMD iGPU setups are seeing this. Thanks in advance!

Participant

Question

Premiere Pro Freezes on Startup (Used to Work, Tried All Fixes — Still Broken)

Forum|Forum|9 months ago
July 9, 2025
6 replies
641 views

Hi,
Premiere Pro used to run fine on my PC, but one day it just stopped working and it’s been months since. Now, every time I try to launch it, it hangs with a “Not Responding” message and a black or grey screen (before any UI loads). I've tried everything I can think of:

System:

AMD Ryzen 5 5600G (no dedicated GPU)
Windows 11
16GB RAM
Premiere Pro (tested multiple versions: latest, 2023, older that used to work)

What I’ve already tried:

Reset preferences
Deleted media cache + App Data folders
Clean reinstallation (tried at least 5 different versions)
Updated Windows
Updated and rolled back AMD graphics drivers
Disabled GPU acceleration manually
Ran as admin / Safe mode
No third-party plugins

Nothing has worked. It just opens, shows a gray or black window, and gets stuck as "Not Responding" forever.

Would really appreciate any help — or even confirmation if others on AMD iGPU setups are seeing this.

Thanks in advance!

Error or problem

Y

yash37312486ov1xAuthor

Participant

I have to force quit it from task manager
I will try sending the DMP files, but I'm not sure if I'm comfortable with it

R

Rach McIntire

Community Manager

When it gets stuck Not Responding, do you have to force-quit the application, or can you close it from Premiere? Are you running any anti-virus software? Sometimes, that can block Premiere Pro. Does Premiere spike in the Task Manager at all? Would you be able to send a DMP of Premiere when it's hanging like that?

You shouldn't need to delete your other editing programs for Premiere to work. I haven't been able to reproduce this issue myself, so any other information you can think of to help us would be appreciated.

Y

yash37312486ov1xAuthor

Participant

Y

yash37312486ov1xAuthor

Participant

Hey

I tried using the clearner tool

Sadly it didn't work as well....

In some thread regarding the same issue i heard that deleting black magic software makes it work, but right now my only go to software for editing is black magic software.

R

Rach McIntire

Community Manager

Hi @yash37312486ov1x,

I'm sorry to hear you're having such a difficult time getting Premiere to work. Have you tried using the Cleaner Tool?. Can you share a screenshot of what the blank window looks like?

I hope we can help you soon. Sorry for the frustration!