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October 26, 2023
Question

Premiere Pro freezes when I insert a PNG or JPG image in my project

  • October 26, 2023
  • 1 reply
  • 339 views

Hi - I have been working with Premiere Pro 2023 until now, no problem.

When it got auto-updated to the 2024 version, my problems started!

I could no longer work in my project as soon as inserted a PNG or a JPG file. These files are not too large.

When I delete the image file from the project, it starts working fine.

I tried to reduce the file size, but it still did not work.

I updated all drivers  on my system, still no luck.

I reverted back to the 2023 version of Premiere Pro, no luck.

Don't know what to do, plesae help!

 

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1 reply

Peru Bob
Community Expert
Community Expert
October 26, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

 

Then try creating a new project and import the old one into it.