Participant

Question

Premiere pro freezes when i try to import files in certain projects

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Well this started happening a few days ago.

When i try to import files via double click on the project media panel or via file>import premiere pro freezes, to be specific it keeps "loading" ,the cursor has the circle of loading, but it never loads the explorer to search the files and i have to shut premiere down via the task manager . It works if i grab the files in the folder and drag them to the project media in premiere.

The thing is that it only happens with certain projects (new or old). I tried reinstalling premiere but it keeps happening.

Any ideas? its really bothersome because i end up double cliking like i always did and the program keeps freezing.

Thanx in advance

C

Charles221761595ame

Participant

Definitely having this same issue, and this post is 6 years old. When I try to import additional media into a project, sometimes it works, and sometimes it just stalls forever. Nothing "Pro" about this, its ridiculous. I have to remember to save my work before I try to import any media, because more often than not, it's going to stall and I'll have to reboot and lose everything not saved. So frustrating that Adobe can't create software that just works as it should in 2023.

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BDHorrigan

Participating Frequently

I just had the same issue, but then realised it was only happening in one project. Made a copy with Save As and imported the clip instantly.

(Side note – it's wild how many people are on here defending Adobe and saying this is down to the user's own settings, hardware etc., when it's very clear to most regular users that the software is riddled with bugs like this one.)

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davidg82780409

Participant

Its garbage. Happens to be on 3 minute videos with tiny files. If i go to import 40 second b-roll. I am literally using $12/m Capcut now and its kicking Adobe's but.. Im not making movies but commericals and its much better suited to this. I can't belive a free piece of software is better than Premier Pro now and never ever crashes on me.

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MyerPj

Community Expert

I just tried it and it works as expected.

PP: 15.2

Win: 20H2

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Pea Plum

Participant

I can no longer drag .mp4 files from file explorer window into import pane of PP without PP hanging indefinitely. Using task manager to close it.

I can use media browser to import files, so at least productivity can continue.

PP: 15:4:1 build(6)
Win: 20H1

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nishu_kush

Legend

Hi Pea Plum,

Is it happening with a particular MP4 or is it the particular location that's creating the issue? Have you tried resetting the preferences of Premiere Pro? If it doesn't help, try changing the permissions. Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html

Let us know.

Thanks,

Nishu

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caroline_edits

Community Manager

I've had this issue before too. Resetting preferences has worked for me in the past!

FAQ: How to reset (trash) preferences in Premiere Pro?

That link will give you the rundown on all the customizations that will or won't be saved in the reset.

Caroline

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R

Rooproject

Participating Frequently

It's 2021 and I have the same problem as topicstarter.

Reseting preferences doesn't help. 😞

Premiere 2021, Macbook Air, M1

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T

Tucson Richey

Participant

Same issue, on a PC

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E

excited_Genie16B8

Legend

I recommend using the Media Browser for all Import duties.

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NorthofWest

Inspiring

Didn't work for me to use media browser. Tried all forms of importing. Using both Premiere Pro 2018 and 2019. Cleared caches, tried new projects. All forms of importing a folder of videos crashes my premiere pro. =(

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