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Question

premiere pro freezing

Forum|Forum|5 years ago
June 26, 2020
2 replies
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i work on a video for about 10 minutes and then all of a sudden my premiere pro freezes and the top bar is gone and it wont let me click on the audio or clips or even drag them. my only option is to restart my project which is really demotivating. i have re-installed premiere pro and i have ran it as administrator but both of these didnt work or resolve my issue.

Freeze or hang

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Community Expert

Community Expert

If that doesn’t work ,try updating your graphics driver .

Check project settings -general -renderer
What do you have ? gpu acceleration or software only?

if the gpu acceleration is greyed out you need to update the gpu driver directly from the vendor's website .

Community Expert

Community Expert

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html