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default1lbdbmxtkdk0
Participant
Jan 8, 2021 3:47 PM UTC
Question

premiere pro freezing during render

I've been trying to export my premiere pro project in 4k and everytime sometimes its at 9% or 18% my render process just freezes or sometimes my entire computer just freezes, this isn't the first time i've rendered a project in 4k I am very confused on why this is happening

    18 replies

    andrii_8635
    Participant
    Jul 31, 2025 9:20 PM UTC

    It 2025. They still have this issuse...

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    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    Aug 1, 2025 7:59 PM UTC

    Hi andrii_8635,

    Sorry to hear about this. We can get this checked. Please let us know the version of Premiere Pro you are using & the system specs. Is it freezing while rendering any specific clip in the timeline or is it random? Let us know, we're here to help.

     

    Thanks,

    Sumeet

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    sharad26517197224r
    Participant
    Aug 27, 2025 8:26 AM UTC

    I’m having the same issue. It freezes, shows a frame render error, and maxes out the RAM usage. There’s no update from Nvidia or the Adobe community regarding this.

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    Geoff32209574nadw
    Participant
    Dec 1, 2023 12:20 AM UTC

    Had the same problem creating previews... I noticed I only had 100 go of disk remaining... I increased to 200 and rendering completed without problem. Mine also dropped or froze at same point after multiple efforts... it needs free disk space.

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jan 8, 2021 4:04 PM UTC

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

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    default1lbdbmxtkdk0Author
    Participant
    Jan 8, 2021 4:26 PM UTC

    Thanks so much, I am currently trying out the first solution where you clear media cache here is the list of my full computer specs:

     

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    robp34762272
    robp34762272
    Participant
    Jan 16, 2022 11:12 PM UTC

    Hey did you manage to fix this issue? I'm having the same problems and need to render my project out ASAP!

     

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Jan 8, 2021 4:04 PM UTC

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work,try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    If that doesn't work, try creating a new project and import the old one into it.

    Also, please help us help you:
    https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

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      default1lbdbmxtkdk0Author
      Participant
      Jan 8, 2021 5:01 PM UTC

      Hi thanks for the solutions but unfortunately none of them worked for me, they all exported until around 9 minutes then just froze and one or two times my entire computer froze not just media encoder. 

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