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Kenneth32212242sqvx
Kenneth32212242sqvx
Participant
May 8, 2026
Question

Premiere pro freezing on import

  • May 8, 2026
  • 2 replies
  • 21 views

I edit footage for our school's daily news, really simple stuff, 5-20m long files (~250-500 MB). This is my third year doing this program, never had issues until approximately the end of 2025.

Premiere Pro 26, then my laptop, completely freezes requiring a hard reset. Happens when importing multiple files or just one at a time. It is to the point that I can't produce these videos because I can't get even get to the point to edit them. Would happen intermittently but now is just about any imported video.

How do I correct this issue?

Using school-provided HP ProBook 440 with 12th gen i7 and 16 GB of ram running on Windows 11 Pro. 

    2 replies

    Kenneth32212242sqvx
    Kenneth32212242sqvxAuthor
    Participant
    May 8, 2026

    I have tried the cache clearing and all.

    Just importing simple .mp4 files.

    UrbanToledoGang
    UrbanToledoGang
    Inspiring
    May 8, 2026

    Hmm. Try taking one clip into Media Encoder and spit out a ProRes or just a basic H264 MP4 and try importing that

    Kenneth32212242sqvx
    Kenneth32212242sqvxAuthor
    Participant
    May 8, 2026

    Giving that a try and will report back. Thank you.

    UrbanToledoGang
    UrbanToledoGang
    Inspiring
    May 8, 2026

    Sometimes when I import beefy files like MXF, it takes forever to process (or whatever it’s doing) so I just leave it. But it also might actually be freezing so the first thing is check that you have enough room on your computer. Start by clearing your cache. In premiere go the top menu bar and select Edit > Preferences (this opening a new window) > Media Cache and then under the “Media Cache Files” part at the top, hit the Delete… next to the “Remove Media Cache Files” text.

    If that doesn’t work, you might need to transcode to something that your computer can handle more easily. Maybe open Media encoder and trancode to ProRes 422 Proxy files - that way you’ll keep your timecode and you aren’t dropping the quality too much and, if need be, you can conform with the raw footage when you’ve finished your cut. But if it’s for daily news, you might be able to get away with the proxy files.

    What kind of footage are you daeling with?

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