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Participant
July 6, 2020
Question

Premiere Pro GPU issues?

  • July 6, 2020
  • 1 reply
  • 175 views

Hi guys, 

I just had a system built for my video editing with Premiere PRO and I am running into some problems. Or at least, one problem. Upon the startup graphic appearing the software immediatly shuts down asking me to send a crash report. 

 

Setup as follows:

AMD Ryzen 7 3800X WRAITH 3900 AM4 CPU

Asus TUF B450M-PLUS GAMING B450 Motherboard

D416GB 2666-16 Vengeance LPX bk K2 COR Ram

Sapphire RX 5500 XT Nitro+ 8G Special Ed GPU

 

I am pretty confident it's due to the GPU for some reason, but I am unable to find out why. The computer is cleanly installed, and I am having this issue in both the 2020 version as the 2018 version. 

 

Please advise. 

This topic has been closed for replies.

1 reply

Community Expert
July 8, 2020

I haven't heard of a Sapphire graphics card before (doesn't mean it isn't an okay thing for gaming), but no Sapphire products are listed on the recommended/minimum hardware for Adobe products, at least that I can see.