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Participating Frequently
January 17, 2024
Question

Premiere Pro has encountered an error and needs to close

  • January 17, 2024
  • 6 replies
  • 569 views

When I enter Premiere Pro it apears a message at the center thats says: Sorry, Premiere Pro has encountered an error and needs to close.

 

You will not be able to use Premiere Pro at this time. 

 

Im using the latest version of Premiere Pro.
And im using Windows 10.

Thanks.

This topic has been closed for replies.

6 replies

Participating Frequently
January 17, 2024

My fault, sorry, its Customer support.

Bruce Bullis
Community Manager
Community Manager
January 17, 2024

I'm not sure what 'client assist' is...?

Participating Frequently
January 17, 2024

Well, it takes me to client assist, but then I don't know were to go.

Bruce Bullis
Community Manager
Community Manager
January 17, 2024

If you see an offer to submit a crash report, please do so. 

Participating Frequently
January 17, 2024

Its the first time I use PPro, so I don't have many idea.

Bruce Bullis
Community Manager
Community Manager
January 17, 2024

Did PPro previously work on this system? If so, what has changed about the system, since that time?